IT news and tips – page 7
Practical advice on security, backup, email, networks and IT support, explained in plain English.
Articles on page 7

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Why IT support teams are divided into levels (L1, L2, L3)
Why IT support teams are divided into levels L1, L2 and L3: what each level does, how a ticket gets escalated and what clients gain. Find out more.

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Want to know the difference between Break&Fix IT and an IT managed service provider (IT MSP)?
Break&Fix IT or an IT managed service provider (MSP)? How each one bills, their pros and cons, and when you need proactive support. See the comparison.

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What to do so you don’t fall prey to phishing or spearphishing attacks
Phishing and spearphishing: how to spot fake messages and web addresses that imitate well-known sites, and how to avoid the trap. See the steps.

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Why does your company need a high-performance VPN solution?
Why your company needs a high-performance VPN: secure office access, encrypted traffic, two-step verification and updates. Find out what to choose.

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Have you ever wondered how email works?
Ever wondered how email works? Learn in plain terms what the IMAP, POP, MAPI and SMTP protocols do and the path a message takes. Read the full article.

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A few simple email etiquette rules that will help you handle many situations well
Simple email etiquette rules for work: the subject line, greetings, formatting, capital letters, tone, Cc and Bcc, attachments. Read the basic rules.

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Learn a few basic rules for creating secure passwords
Basic rules for creating secure passwords: at least 15 characters, a password manager, two-step verification and passkeys. See the recommendations.

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How to secure your wireless network at the office or at home
How to secure your wireless network at the office or at home: an updated router, WPA3, a long password, a separate guest network and a VPN. See the steps.

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Minds – the social network that puts users first and uses blockchain technology
Minds, the open-source social network that uses blockchain: how it rewards users, why it stayed niche and what alternatives exist. See the full story.

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3.5 million websites went offline after a fire in a data center
3.5 million websites went down in March 2021 after the fire at OVH’s data center. What companies can learn about backup and recovery. Find out more.
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