IT services
IT support
We work as an outsourced IT department: we give you the IT support you need, so your company can work without worrying about technical problems.
- 15 minphone response
- 1 hremote fix
- 2 – 4 hon site, anywhere in Romania
Expert IT support for companies
RezolvIT provides expert IT support to companies in a wide range of industries.
We work as an outsourced IT department for our clients and give them the IT support they need to work smoothly, without worrying about technical problems.
With a team of more than 30 specialists and 21 years of experience, we’ve become one of the most respected and recognized IT support companies in Bucharest and across Romania.
Our services cover every aspect of IT: from preventing and fixing computer hardware and software problems to building and managing computer networks and servers. We train our clients’ employees, give them IT support and make sure all IT equipment works properly, with the right accessories and consumables.
We give our clients a dedicated app for support requests, so requests are picked up quickly and passed on to our technicians, who resolve them according to the SLA in the contract: we answer the phone within 15 minutes, help remotely within one hour and reach your office within 2 – 4 hours.
Depending on the type of IT support request, we solve it either remotely, by connecting to the client’s equipment through the MspCoreX app, or by sending a technician to the client’s office.
We provide IT support for:
- Hardware: computers, laptops, servers, printers, network equipment, PC components
- Software: programs installed on office computers and servers, web applications, virus removal, optimization, backup
- Operating systems: Windows, Linux, macOS
We provide IT support in Romanian, English, German, French and Spanish, and we also work alongside your in-house IT: we cover for your IT person while they’re on leave or take over just what you’re missing.
We work with more than 200 companies that have put their trust in us. If you want to join them and get top-quality IT support, contact us. Our consultants will look at how we can support your company, explain the advantages of our offer and give you a fair price.
IT technical support for employees: by phone, remotely, on site
Your employees have a single number for any IT problem. How we solve it depends on the problem.
An employee reports the problem by phone, by email or in the ticket portal. Every request gets a number, and its status can be tracked at any time.
IT support by phone, within 15 minutes
We answer the phone within 15 minutes. We identify the problem and try to solve it on the spot, guiding the employee step by step.
Remote IT support, within one hour
We connect to the computer or server through the MspCoreX app, over a secure connection, within one hour. The employee watches on screen as we solve the problem.
On-site IT support, within 2 – 4 hours
When the problem needs someone on site, a technician reaches your office within 2 – 4 hours, in Bucharest and across the rest of Romania. With Business Star, a RezolvIT technician works at your office on the days you choose.
Our support team is organized in tiers, from L1 to L3: find out why IT support teams are split into tiers. For a single point of contact for all of your company’s IT, see also Helpdesk.
Specialized IT support
We have specialists for every part of your company’s IT, not one person who has to know it all.
- Servers and network: Linux and Windows servers, virtualization, wired and Wi-Fi networks, VPN. Details on the IT infrastructure page.
- Microsoft 365 and Google Workspace: accounts, licenses, email, documents and calendars. Details on the IT productivity page.
- Security: Bitdefender antivirus, EDR and MDR on request, virus removal, VPN, backup and NIS2 support. Details on the IT security page.
- Applications: the software installed on computers and servers, and web applications.
We hold VMware, Microsoft, Cisco and Fortinet certifications, and RezolvIT is certified to ISO 9001:2015 and ISO/IEC 27001.
In-house or outsourced IT support?
For a company without IT projects of its own, outsourced IT support costs less than an IT employee and covers more: a team of more than 30 technicians, in L1–L3 tiers, instead of a single person. An in-house IT administrator costs their salary plus taxes, and while they’re on leave no one answers. An IT support plan starts from €50 per month, with Business Hours, or from €150 per month, with Business Unlimited, with incidents fixed with no hour limit, and it never goes on leave.
In-house support makes sense when the company has IT projects of its own or applications that only someone inside knows. Even then, the two can be combined: we work alongside your in-house IT, cover for your IT person while they’re on leave or take over just what you’re missing, such as the helpdesk for employees. When we take over everything, it’s called IT outsourcing; you’ll find the comparison table, with costs and response times, there.
How much does IT support cost?
IT support is part of our IT support plans, at a fixed monthly price: Business Hours from €50 (€25 per hour, 2 hours minimum), Business Unlimited from €150 (€25 per computer + €50 per server) and Business Star, on request. Prices are indicative and exclude VAT; we set the exact price after the free IT audit. The contract has no minimum term, and you can end it with 30 days’ notice.
IT support for small businesses
A company with a few employees needs IT support, but not a full-time IT person. Business Hours starts at 2 hours a month. See how we work with companies with up to 10 employees.
On-site IT support across Romania
Our technicians work on site across Romania, not just remotely: they reach your office within 2 – 4 hours, and we connect remotely within one hour. Outside Bucharest, travel is billed separately.
Our office is at Calea Moșilor 100–104, etaj 2, 020881, sector 2, București. For companies in Bucharest and Ilfov County, see IT support in Bucharest. We also work with the Romanian subsidiaries of multinationals, alongside the group’s IT: see IT support for multinational subsidiaries.
One example: for Dourdin Romania, the subsidiary of a French group, we have handled IT support and maintenance since 2022, with a dedicated account manager, and we prepared the company for NIS2. Read the Dourdin Romania case study.
For an IT support quote, book your free IT audit.
RezolvIT in numbers
RezolvIT IT support in numbers
RezolvIT (Rezolv IT) is a managed IT services provider (MSP) in Bucharest, active since 2005 and certified to ISO 9001:2015 and ISO/IEC 27001. More than 30 technicians manage 15,000+ devices for 200+ companies in Bucharest and across Romania. It provides companies with helpdesk, IT maintenance, IT outsourcing, cybersecurity, backup and AI automation, on a monthly subscription, with 99.9% uptime guaranteed by contract. Support is available in Romanian, English, German, French and Spanish.
Since 2005
21 years of experience in business IT
200+
client companies
30+
dedicated IT technicians
15,000+
IT devices managed
99.9%
uptime guaranteed by contract (SLA)
ISO 9001 · ISO/IEC 27001
certified quality and information security
Frequently asked questions about IT support
Can’t find the answer? Write to us and we’ll call you.
How fast do you respond?
By phone, within 15 minutes. Remotely, within one hour. On site, within 2 – 4 hours, depending on your plan.
Do you offer remote IT support?
Yes. We connect to your computers and servers through the MspCoreX app, over a secure connection, within one hour.
Do you offer support in English?
Yes. We offer support in English, German, French, Spanish and Romanian.
Can you help when our IT person is on leave?
Yes. We work alongside your in-house IT and cover for your IT person while they’re on leave.
How much does IT support cost?
Plans start from €50 per month with Business Hours (€25 per hour, 2 hours minimum). Business Unlimited costs €25 per computer + €50 per server, from €150 per month. Prices are indicative and exclude VAT; we set the exact price after the free audit.
What is IT support for companies?
The service through which a company’s employees get help with any IT problem, by phone, remotely or on site, from a team that responds within times guaranteed by contract. At RezolvIT, it’s part of the monthly plan, together with maintenance and monitoring.
What are your hours? Do you offer 24/7 support?
Standard hours are Monday to Friday, 9 a.m. to 6 p.m. 24/7 support is an option, included in Business Star; interventions outside business hours are quoted on request.
In-house or outsourced IT support: which is better for a small company?
Outsourced, in most cases: an IT employee costs their salary plus taxes, and while they’re on leave no one answers. Business Hours starts from €50 per month, with 2 hours minimum; if you already have an IT person, we work alongside them.
Do you also help employees who work from home?
Yes. We connect remotely to the employee’s laptop, wherever they are, configure the VPN and accounts and solve problems just as we would at the office. See also: IT support for remote teams.
Tell us what’s slowing you down. We’ll call you.
It takes 30 seconds, and a specialist will call you back within 2 business hours.
- free IT & AI audit, no obligation
- a report with risks and concrete recommendations
- a clear offer, with a fixed monthly plan
Prefer the phone? 031 432 8681