Terms and conditions

Terms of use

The rezolvit.ro website belongs to RezolvIT Services S.R.L. (“RezolvIT”) and presents the IT services we provide to companies. By using the website, including simply visiting it, you accept the terms and conditions below.

RezolvIT may change these terms, the website and its structure at any time, without prior notice. The version in force is the one published on this page, with the date of the last update.

The information on the website does not constitute a binding offer. IT services are provided only on the basis of an accepted offer and a contract signed with each client.

RezolvIT is not responsible for the content, quality or nature of other websites linked from rezolvit.ro. Full responsibility for them lies with their owners.

Electronic communications

When you write to us through the forms on the website, through the chat or by email, we communicate electronically. By doing so, you agree to receive our replies and notices electronically as well: by email, in the chat or through notices on the website. If you leave us a phone number, we may call you about your request.

Copyright

All content on rezolvit.ro (texts, images, graphics, buttons, software, web design elements, scripts and any other data) is the property of RezolvIT, its shareholders, partners or suppliers and is protected by copyright law and by intellectual and industrial property laws. The combination of these elements (the website’s design) is the exclusive property of RezolvIT.

Any use of these elements without RezolvIT’s written consent is subject to penalties under applicable law.

Trademarks and access to the website

RezolvIT gives you limited access to the website, for personal use. This access does not entitle you to download, modify, reproduce, copy, sell or exploit the website, in whole or in part, for commercial purposes or for purposes contrary to RezolvIT’s interests, without our written consent.

The RezolvIT name and logo, as well as the partner trademarks shown on the website, belong to their respective owners.

Personal data

We use the data you send us through the website (forms, newsletter, chat) only for the purposes described in our privacy policy. Cookies and your choice about them are described in our cookie policy.

Where the law requires it, data may be disclosed to the authorities entitled to inspect commercial transactions or to carry out other justified checks.

Messages and information you send us

You may send us questions, suggestions or other information, as long as their content is not illegal, obscene, threatening or defamatory, does not infringe other people’s privacy or intellectual property rights, and does not contain viruses, promotional campaigns, chain letters or other forms of spam.

Anyone who uses a false email address or sends messages on behalf of another individual or legal entity is liable under the law. RezolvIT has the right, but not the obligation, to delete such messages and is not responsible for their content.

The chat and the AI assistant

The chat on the website is open 24/7, in Romanian and English. The first reply comes from an AI assistant, which tells you from the start that it is an AI assistant and answers automatically, only from the information published on the website. The assistant runs on our own servers, not with an external AI provider. You can ask to talk to a member of our team at any time by typing “operator”.

The assistant’s answers are for information only. Binding prices, deadlines and terms are set only in the signed offer and contract.

Information security

We protect the data hosted on and transmitted through our systems with technical and organizational measures, within an information security management system certified to ISO/IEC 27001.

However, we cannot guarantee that the website, the servers that host it or the emails sent from rezolvit.ro are completely free of viruses or other harmful components. RezolvIT is not liable for any loss of information caused by malfunctions or errors in the software used to build and host the website.

Prices

The prices shown on the website are indicative and exclude VAT. We set the final price together, after the free audit, based on your company’s needs, and it is stated in the signed offer and contract.

RezolvIT may run promotional campaigns, whose terms it sets in full and publishes together with each campaign.

Limitation of liability

The rezolvit.ro website and its materials are provided “as is” and “as available”. To the extent permitted by law, RezolvIT makes no warranty, express or implied, as to the operation of the website or the accuracy and completeness of the information on it, and is not liable for any damage of any kind, whether direct, indirect or incidental, resulting from its use.

The articles on our blog are for information only and are no substitute for an analysis tailored to your company.

Governing law and disputes

These terms and any dispute related to the use of the website are governed by Romanian law. Any dispute will first be resolved amicably or, if that is not possible, by the competent courts in Romania.

Final provisions

If any of the clauses above is found to be void or invalid, for any reason, the other clauses remain in force.

Contact

For questions about these terms, email us at office@rezolvit.ro or write to us by post at Calea Moșilor 100–104, etaj 2, 020881, sector 2, București.

The website is operated by RezolvIT Services S.R.L., with its registered office at Strada Barometrului 20A, sector 2, București, registered with the Trade Register under no. J40/579/2014, tax ID RO32684110.