IT services
IT outsourcing
We provide professional IT outsourcing to companies that want to be free of infrastructure and IT department problems and focus on their core business.
- No minimum termcontract with 30 days’ notice
- 24 hwritten IT handover plan
- 2 – 4 hon site, anywhere in Romania
IT outsourcing for companies in Bucharest and across Romania
We provide professional IT outsourcing to companies in Bucharest and across Romania that want to be free of the problems that can arise in their infrastructure and IT department, and to focus their efforts on their core business.
We come on site in any sector of Bucharest and in Ilfov County, within 2 – 4 hours (see IT support in Bucharest and IT maintenance in Bucharest), and in the rest of Romania, where travel is billed separately. Remotely, we work with companies anywhere in the world, in Romanian, English, German, French and Spanish.
With an IT outsourcing contract, you cut your IT costs and, at the same time, gain full, predictable and transparent control over them. You’ll be more than pleased with the availability of the service and the support from our people. Our team’s experience, qualifications and certifications ensure quality IT services with a high level of professionalism.
With IT outsourcing, you get our full range of IT services: helpdesk, IT maintenance, IT consulting, IT repairs, website hosting and promotion, all integrated into a fully customizable package, tailored to your requirements.
Operational infrastructure and the IT department are real pain points for many companies in Romania. We understand them and can take this worry off your hands, so you and your team can focus on the work that adds the most value to your business.
What is IT outsourcing?
IT outsourcing means working with a company that takes over the IT functions that would traditionally be handled by your own employee or technical department. More and more companies choose to outsource, for a mix of reasons: access to more expertise than exists in-house, lower risk, because specialists are accountable, or simply lower costs.
Yes, outsourcing your IT services is more efficient and cheaper! Up to 80% cheaper, on top of many other advantages.
What’s in it for you?
- lower staff costs, which let you save or invest in the equipment and technologies that make a difference
- full, transparent control over your IT department costs, with no surprises
- availability and reliable support from our specialists
- access to our full range of IT services: helpdesk, IT maintenance, IT consulting, IT repairs, website hosting and promotion
- a choice of IT plans, tailored to your business’s needs
- a contract with no minimum term and 30 days’ notice
The advantages of our IT outsourcing service
- we step in whenever needed, promptly and responsibly: within 15 minutes by phone, one hour remotely and 2 – 4 hours on site
- expert consulting and technical support are included in your plan
- we’re contractually accountable for all the work we do
- we offer consulting on IT and software purchases
- you get a monthly report and, depending on your plan, a dedicated IT manager
IT outsourcing means infrastructure for growth
From a human resources point of view, it’s very hard to build an in-house IT department that keeps pace with an extremely dynamic market. Hire too many people, and you risk an oversized department where not everyone is busy 100% of the time. At the other extreme, you have too few employees. IT outsourcing offers a scalable way to keep your company’s processes under control. Our IT outsourcing services are structured so you can respond quickly to changes in the market or in your company.
By outsourcing, you get lower IT costs and the guarantee that the specific information about your IT systems stays in our database and can be used by any of our technicians. You also get people with vast experience, gained by solving a large number of problems, and very good response times, thanks to a base of proven solutions.
When you outsource your IT services, you no longer pay the taxes and contributions added to an IT administrator’s salary, which almost double your costs. Costs are much lower than with an in-house network administrator! For larger companies, see also what IT outsourcing means for companies with 10+ employees.
What IT outsourcing includes, and what is quoted separately
IT outsourcing at RezolvIT means a monthly plan, at a fixed price, that covers everything an IT department does every day:
- helpdesk services and IT support for employees, by phone, remotely and on site, in L1–L3 tiers, with tickets and guaranteed response times;
- preventive IT maintenance for computers, servers and the network, following an inspection plan;
- 24/7 monitoring and automatic updates through MspCoreX, with the Bitdefender license included, with Business Unlimited;
- IT SPOC: the relationship with your internet, phone and software vendors, including escalation when something fails;
- consulting on IT purchases and, depending on your plan, a dedicated IT manager;
- computers and accounts prepared for new employees, and access closed for those who leave;
- the monthly report on the work we did and a review of the incidents every 3 months.
What is quoted separately
- large, planned projects (a migration, a new server, a new network);
- interventions outside business hours (night, weekend, public holidays) and expressly requested emergencies;
- the equipment and licenses you buy, apart from the MspCoreX and Bitdefender licenses included in Business Unlimited and Business Star;
- travel for interventions outside Bucharest;
- managed backup, from €3.75 per device per month, and security or GDPR audits.
In-house IT, IT outsourcing or alongside your IT?
The short answer: for companies without IT projects of their own, outsourcing costs less and covers more; companies with an IT person can keep them, with us alongside.
| What you’re comparing | Your own IT employee | IT outsourcing (RezolvIT) | Alongside your IT |
|---|---|---|---|
| Monthly cost | salary plus taxes, whatever the workload | a fixed plan: from €150 per month with Business Unlimited (€25 per computer + €50 per server) | hours with Business Hours, from €50 per month, or Business Unlimited only for what we take over |
| People | one person, with their own knowledge | more than 30 technicians, in L1–L3 tiers, with VMware, Microsoft, Cisco and Fortinet certifications | your IT person, plus our team for servers, network and security |
| Response time | while they’re in the office | guaranteed by contract: 15 min by phone, 1 h remotely, 2 – 4 h on site | the same SLA for what we take over |
| Leave and sick days | no one answers | the team carries on; it never goes on leave | we cover for your IT person while they’re away |
| Documentation | in one person’s head | in MspCoreX, available to any technician | filled in by us for what we manage |
| Tools and licenses | bought separately | MspCoreX and Bitdefender included with Business Unlimited | optional |
| Contract | employment contract | no minimum term, with 30 days’ notice | the same |
How we work alongside your company’s IT team, with examples for companies with 10+ employees and for subsidiaries of multinationals, is on the “Are we a good fit?” pages.
How much does IT outsourcing cost?
IT outsourcing costs from €150 per month, with Business Unlimited: €25 per computer and €50 per server per month, with incidents fixed with no hour limit. Other equipment (routers, Wi-Fi, printers, switches) costs €6.25 per month each, and for annual payment you get a 10% discount.
- a company with 10 computers and 2 servers pays €350 per month;
- a company with 25 computers and 2 servers pays €725 per month;
- a company with 5 computers and no server pays the minimum, €150 per month.
If you only need us occasionally, Business Hours starts from €50 per month (€25 per hour, 2 hours minimum; extra hour, €35). If you want a technician at your office on set days, Business Star is priced on request. Prices are indicative and exclude VAT; we set the exact price after the free IT audit, based on your equipment and hours. Compare all IT plans.
Response times, by priority
With Business Unlimited, every incident gets a priority, and the times are guaranteed by contract (SLA).
| Priority | What it means | Phone or remote | On site or in the data center |
|---|---|---|---|
| Critical | major incidents affecting the work of the whole company, a process or a critical business service | 15 min | 2 hours |
| High | incidents affecting the work of a department, a company process or a group of employees | 1 hour | 4 hours |
| Medium | incidents partially affecting work, with no workaround | 2 hours | next business day |
| Low | incidents partially affecting work, with a workaround | 4 hours | 2 days |
With Business Hours, we come on site within 4 hours at most. Standard hours are Monday to Friday, 9 a.m. to 6 p.m.; 24/7 support is an option, included in Business Star. Uptime guaranteed by contract is 99.9%.
Security and compliance: ISO/IEC 27001, GDPR, NIS2
When you outsource your IT, you entrust us with access to all of your company’s systems, so our security becomes your security. RezolvIT is certified to ISO 9001:2015 and ISO/IEC 27001, the standard for information security management systems, and we’re contractually accountable for our work.
- GDPR: on request, we carry out a GDPR audit and configure backup so personal data can be restored in time after an incident (Article 32).
- NIS2 (in Romania, GEO 155/2024): we offer compliance support to the companies it covers, from the security audit to the required measures, including backup management and disaster recovery (Article 21).
- Data in the EU: clients’ backup copies are kept in the cloud, in the European Union, by default, encrypted and immutable.
One example: for Dourdin Romania, we prepared NIS2 compliance, on top of the support and maintenance we’ve provided since 2022. Read the case study.
RezolvIT in numbers
IT outsourcing since 2005, for more than 200 companies
RezolvIT (Rezolv IT) is a managed IT services provider (MSP) in Bucharest, active since 2005 and certified to ISO 9001:2015 and ISO/IEC 27001. More than 30 technicians manage 15,000+ devices for 200+ companies in Bucharest and across Romania. It provides companies with helpdesk, IT maintenance, IT outsourcing, cybersecurity, backup and AI automation, on a monthly subscription, with 99.9% uptime guaranteed by contract. Support is available in Romanian, English, German, French and Spanish.
Since 2005
21 years of experience in business IT
200+
client companies
30+
dedicated IT technicians
15,000+
IT devices managed
99.9%
uptime guaranteed by contract (SLA)
ISO 9001 · ISO/IEC 27001
certified quality and information security
“It’s been 21 years since I last had to worry about IT. Things work, problems get solved on time, and I have an IT manager at my disposal. This partnership saves me time and money and lets me focus on our core business.”
Switching provider
Switching from your current IT provider
Changing IT providers shouldn’t stop your work. We start with an audit, write a handover plan and take everything over within 24 hours at most.
Free audit
We take an inventory of your equipment, licenses and risks and give you the report, with no obligation.
Written handover plan
Together we agree, in writing, what we take over, in what order and who is responsible for what.
Handover within 24 hours
We take over access and documentation, then change the passwords, so nothing depends on the old provider or a single person anymore.
Support from day one
From the handover on, your team has one number for every IT problem.
Frequently asked questions about IT outsourcing
Can’t find the answer? Write to us and we’ll call you.
Can I outsource only part of my IT?
Yes. We can take over just the helpdesk, or work alongside your IT team.
How do you take over IT from our current provider?
We start with a free audit, then write a handover plan together. The handover takes 24 hours at most: we take over access and documentation and change the passwords.
Is there a minimum contract term?
No. The contract has no minimum term; you can end it with 30 days’ notice.
How much does IT outsourcing cost?
Plans start from €50 per month with Business Hours (€25 per hour, 2 hours minimum). Business Unlimited costs €25 per computer + €50 per server, from €150 per month. Prices are indicative and exclude VAT; we set the exact price after the free audit.
What does IT outsourcing include?
Helpdesk and support for employees, preventive maintenance, 24/7 monitoring and automatic updates, IT SPOC for your vendors, consulting on purchases, the monthly report and, depending on your plan, a dedicated IT manager. Large projects and interventions outside business hours are quoted separately.
IT outsourcing or your own IT employee?
For companies without IT projects of their own, outsourcing costs less and covers more: more than 30 technicians, instead of one person, with response times guaranteed by contract and no leave. If you already have an IT person, we work alongside them.
How fast do you respond?
By phone, within 15 minutes. Remotely, within one hour. On site, within 2 – 4 hours, depending on your plan.
Are you ISO/IEC 27001 certified?
Yes. RezolvIT is certified to ISO 9001:2015 and ISO/IEC 27001. On request, we carry out security and GDPR audits and offer support with NIS2 compliance (in Romania, GEO 155/2024).
Do you outsource IT for companies in Bucharest too, with on-site interventions?
Yes. We come on site in any sector of Bucharest and in Ilfov County, within 2 – 4 hours, and in the rest of Romania, where travel is billed separately. See also: IT support in Bucharest, IT maintenance in Bucharest.
What do we keep when the contract ends?
The complete documentation of your IT infrastructure, with the admin accounts and passwords: we hand it over when the contract ends. Notice is 30 days, with no minimum term.
Tell us what’s slowing you down. We’ll call you.
It takes 30 seconds, and a specialist will call you back within 2 business hours.
- free IT & AI audit, no obligation
- a report with risks and concrete recommendations
- a clear offer, with a fixed monthly plan
Prefer the phone? 031 432 8681