Case study · Automotive LPG systems
AGR Autogaz Romania: 21 years of outsourced IT, without the headaches
One of the first automotive LPG companies in Romania outsourced its IT to RezolvIT in 2005. Since then, its computers, servers, network and licenses have been looked after by the same team, with a dedicated IT manager, and the management has time for the business.
- Since 2005a RezolvIT client
- Since 1999in the automotive LPG market
- 1dedicated IT manager
In short
What did we do for AGR Autogaz Romania?
AGR Autogaz Romania has imported and distributed automotive LPG systems since 1999 and has been a RezolvIT client since 2005. For 21 years, we’ve looked after all of the company’s IT, with a dedicated IT manager.
The challenge
IT problems reached the management and took time away from the business: computers, servers, network and licenses to keep in order.
The solution
IT outsourced to RezolvIT: maintenance, servers, network, licenses and helpdesk, coordinated by a dedicated IT manager, with a monthly report.
The result
Things work, problems get solved on time, and the management focuses on the business, not on IT.
The challenges
What were the challenges?
Autogaz has imported and distributed automotive LPG systems since 1999, as one of the first companies in its field in Romania. For an import and distribution company, computers, servers and the network have to work every day.
- IT problems reached the management: a frozen computer or a printer that stopped working took time away from the business.
- The Linux and Windows servers needed constant administration, not just repairs when something broke.
- The local network and peripherals had to be maintained without stopping work.
- Equipment, software and licenses weren’t clearly tracked: what the company owns, what’s expiring, what needs replacing.
The decision
How did we choose the solution?
In 2005, Autogaz’s management chose to outsource IT. Together we settled four questions, which we still come back to whenever the company has new needs.
An in-house IT person or an external team?
An external team: more specialists than a single IT person could offer, without the cost of a department and without gaps when someone is on leave.
Who is responsible for IT?
A dedicated IT manager, who knows the company, coordinates the technicians and is the management’s contact person.
What does RezolvIT look after?
All the day-to-day IT: computers, servers, the network, peripherals, new equipment and licenses. The management gets the recommendations and decides.
How is the cost kept under control?
A monthly plan: the cost of IT is predictable, and the monthly report shows what was done.
The implementation
What did we implement?
All of Autogaz’s IT has been looked after by RezolvIT since 2005, coordinated by a dedicated IT manager.
Computer maintenance
Desktop and laptop computers get updates, antivirus and repairs on time, and new employees find their computer and accounts ready on day one.
IT maintenance →Linux and Windows servers
We manage the company’s servers: updates, monitoring and access rights, so the company’s applications work every day.
IT infrastructure →Network and peripherals
The local network, printers and other equipment on the company’s premises are managed by the same team, with a single phone number for any problem.
IT support →Equipment, software and licenses
We recommend and supply the right equipment and software, and licenses are always in order. The hardware and software inventory shows at any time what the company owns and what needs replacing.
IT consulting →Helpdesk for employees
Employees call or write straight to the helpdesk: we answer within 15 minutes by phone and step in remotely within one hour.
Helpdesk services →A dedicated IT manager
One person who knows the company coordinates all of IT, is the management’s contact person and sends the monthly report on what was done.
IT outsourcing →
The rollout
How has the partnership evolved?
In 21 years, Autogaz’s IT has gone through several generations of computers, servers and software. All of them were looked after by RezolvIT.
2005: the takeover
We took an inventory of the computers, servers, network and licenses, took over the access details and documentation, and dealt with the urgent issues first.
The first years: order and prevention
We brought the computers, servers and network under the same rules: updates, antivirus, monitoring and equipment tracking. Problems started to be prevented, not just fixed.
As the company grew
We prepared computers and accounts for new employees, replaced old equipment and changed servers and software when needed, without stopping the company’s work.
Today
The dedicated IT manager coordinates all of IT, the helpdesk answers within 15 minutes by phone, and the management receives the monthly report.
Results and conclusions
What changed, and what did we learn?
After 21 years, Autogaz’s IT works without taking up the management’s time, and when a problem comes up, it gets solved on time.
Before
- IT problems reached the management
- Repairs only when something broke
- Equipment and licenses without clear tracking
After
- A dedicated IT manager, the management’s contact person
- Prevention: updates, antivirus and monitoring
- An up-to-date hardware and software inventory
- Helpdesk: 15 minutes by phone, one hour remotely
- A monthly report and a predictable cost
A provider that knows the company
After all these years, we know how Autogaz works and what mustn’t stop. Problems get solved faster, because we don’t start from scratch.
Prevention costs less than repair
Updates, monitoring and equipment tracking prevent most problems before they stop work.
A single contact person
The management talks to the IT manager, not to several providers. Computers, servers, the network and licenses are looked after by the same team.
IT grows with the company
New employees, new equipment and new software are looked after by the same team, with no need for a new provider.
Testimonial
What does the client say?
Mihail Todorov, CEO of AGR Autogaz Romania, on 21 years of working with RezolvIT.
“It’s been 21 years since I last had to worry about IT. Things work, problems get solved on time, and I have an IT manager at my disposal. This partnership saves me time and money and lets me focus on our core business.”
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