IT services
IT maintenance
RezolvIT provides IT maintenance for computers, servers and networks on a monthly plan. We prevent failures with regular checks and respond fast when something breaks.
- 15 minphone response
- 1 hremote fix
- 2 – 4 hon site, anywhere in Romania
What is IT maintenance?
Hardware and software IT maintenance means inspecting your IT equipment frequently, to prevent it from breaking down: servicing, fixing the faults we find, replacing consumables when needed, and more.
Our IT maintenance service includes technical support interventions, scheduled or on demand, whenever they’re needed.
RezolvIT provides IT maintenance for computers, servers and networks on a monthly plan, with an SLA (Service Level Agreement). For every client, we carry out a detailed analysis of the IT equipment, of how the IT system works and of the company’s requirements. Based on it, we set the IT maintenance plan that fits your company’s real needs. The analysis is the free, no-obligation IT audit.
Through its IT plans for maintenance, RezolvIT guarantees quality service for the upkeep of your IT equipment.
IT maintenance keeps your equipment running at its best
Many failures happen because equipment isn’t checked regularly. With proper IT maintenance, you extend its life.
We prevent and fix every problem that could disrupt your company’s normal work. We have qualified people for exactly these situations. What’s more, in the vast majority of cases, our plans cost less than a single employee hired to handle this work.
The advantages of an IT maintenance contract
- We maintain your entire IT infrastructure for less than the salary of a single IT employee.
- You work with a trained team, available whenever you need it.
- Guaranteed response time.
- Guaranteed intervention time: 15 minutes by phone, one hour remotely and 2 – 4 hours on site, depending on your plan.
- With constant monitoring and backup, your data is safe and the risk of losing critical information drops sharply.
- You’re covered by contract for any problems caused by our work. These situations are extremely rare, but we believe our partners deserve the guarantee of quality work, with no unexpected extra costs.
- Every month, you get a report on the work we did.
How our IT maintenance services are structured
- Preventive IT maintenance (predictive) means regular visits to the client’s office, where we carry out general check-ups of the IT equipment, following the inspection plan agreed with your company. The aim of these check-ups is to prevent failures.
- Corrective IT maintenance means on-site interventions after you report a problem to us. Response and intervention times are guaranteed.
Hardware IT maintenance services
- diagnosing and fixing hardware faults
- installing new components and checking their compatibility
- cleaning dust from inside computers, to prevent failures
- installing peripherals
- updating and optimizing the BIOS
- testing hardware
For repairs, you can also use our computer repair service.
Software IT maintenance services
We install and configure any software package: operating systems or applications. We offer both open-source and licensed solutions. With the Business Unlimited plan, updates for Windows, antivirus, Microsoft 365 and drivers are installed automatically through MspCoreX, and the Bitdefender license is included.
What does IT maintenance include?
IT infrastructure maintenance in a single plan: computers, servers, network and software.
In short, an IT maintenance plan includes:
- preventive checks of your computers, servers and network, following an inspection plan agreed with your company
- on-demand interventions when a problem comes up: by phone within 15 minutes, remotely within one hour and on site within 2 – 4 hours
- installing and updating operating systems, software and antivirus
- 24/7 monitoring and automatic updates through MspCoreX, with Business Unlimited
- cleaning equipment, fixing faults and replacing consumables when needed
- a monthly report on the work we did
Server maintenance
We provide Windows and Linux server maintenance for your company’s servers, physical or virtual: we manage, configure and monitor them, on site or remotely. With Business Unlimited, servers are monitored 24/7 and updated automatically, for €50 per server per month. We set up access rights on file servers, and for your data we add Backup as a Service on request.
Network maintenance
We provide network maintenance: we check that your internal network works properly, and we manage and secure your network equipment: routers, switches, firewalls and Wi-Fi. We also configure VPN connections for working from home. Through IT SPOC, included in Business Unlimited, we take over the relationship with your internet and phone providers, with fast escalation when something fails.
Computer and IT equipment maintenance
Computers, laptops, printers and peripherals are part of the same inspection plan as your servers and network. We prepare computers and accounts for new employees and close access for those who leave.
New projects, such as a new network or server, get a separate quote: see IT infrastructure.
How it works
How IT maintenance on a plan works
From the free audit to the monthly report, in four steps.
The free IT audit
We take an inventory of your computers, servers and network, find the risks and give you a report with recommendations, with no obligation.
The inspection plan
Together, we decide how often we come to your office and what we check, based on your equipment and how heavily it’s used.
Check-ups and monitoring
The technician carries out the check-ups on site, and with Business Unlimited your computers and servers are monitored 24/7 and updated automatically, through MspCoreX.
Interventions and the monthly report
When something still breaks, we respond within 15 minutes by phone, within one hour remotely and within 2 – 4 hours on site. Every month, you get a report on the work we did.
How much does IT maintenance cost?
You pay for IT maintenance through a monthly plan, at a fixed price. You can choose from three IT plans:
- Business Hours: from €50 per month (€25 per hour, 2 hours minimum), if you need IT occasionally
- Business Unlimited: from €150 per month (€25 per computer + €50 per server), if you’d rather not deal with IT at all; incidents are fixed with no hour limit
- Business Star: everything in Business Unlimited, plus a RezolvIT technician at your office on the days you choose; priced on request
For example, for 10 computers and 2 servers, Business Unlimited costs €350 per month. Prices are indicative and exclude VAT; we set the exact price together after the free IT audit.
What’s in the IT maintenance contract?
- Response times, guaranteed by the SLA: 15 minutes by phone, one hour remotely and 2 – 4 hours on site.
- The inspection plan, agreed with your company after the free IT audit.
- The monthly report on the work we did and, depending on your plan, a dedicated IT manager.
- No minimum term: you can end the contract with 30 days’ notice.
With Business Unlimited, what’s covered with no hour limit depends on the type of work:
| Type | What it means | Examples | How it’s paid |
|---|---|---|---|
| Incident | something that used to work and no longer does | email won’t send, the printer won’t print, the server doesn’t respond, a virus | no hour limit |
| Request | something new or a change | a new employee, a new application, a configuration, an office move | from the included hours (one hour a month per 10 computers); beyond them, €35 per hour |
| Project | a large, planned piece of work | a migration, a new server, a new network | separate quote |
If you’re coming from another provider, we draw up a written handover plan together. Within 24 hours at most, we take over access and documentation and change the passwords.
On-site IT maintenance across Romania
We carry out IT maintenance on site for companies across Romania, not just remotely. Response times are the same everywhere: we answer the phone within 15 minutes, connect remotely within one hour and reach your office within 2 – 4 hours. Outside Bucharest, travel is billed separately.
Our office is at Calea Moșilor 100–104, etaj 2, 020881, sector 2, București. For companies in Bucharest and Ilfov County, see IT maintenance in Bucharest: on-site check-ups, first steps and pricing.
Remotely, we work with companies anywhere in the world, in Romanian, English, German, French and Spanish. For an IT maintenance quote, book your free IT audit.
RezolvIT in numbers
IT maintenance from a company with 21 years of experience
RezolvIT (Rezolv IT) is a managed IT services provider (MSP) in Bucharest, active since 2005 and certified to ISO 9001:2015 and ISO/IEC 27001. More than 30 technicians manage 15,000+ devices for 200+ companies in Bucharest and across Romania. It provides companies with helpdesk, IT maintenance, IT outsourcing, cybersecurity, backup and AI automation, on a monthly subscription, with 99.9% uptime guaranteed by contract. Support is available in Romanian, English, German, French and Spanish.
Since 2005
21 years of experience in business IT
200+
client companies
30+
dedicated IT technicians
15,000+
IT devices managed
99.9%
uptime guaranteed by contract (SLA)
ISO 9001 · ISO/IEC 27001
certified quality and information security
Frequently asked questions about IT maintenance
Can’t find the answer? Write to us and we’ll call you.
How much does IT maintenance cost?
Plans start from €50 per month with Business Hours (€25 per hour, 2 hours minimum). Business Unlimited costs €25 per computer + €50 per server, from €150 per month. Prices are indicative and exclude VAT; we set the exact price after the free audit.
What does IT maintenance include?
Preventive checks of your computers, servers and network, on-demand interventions when a problem comes up, equipment cleaning, software installation and updates, plus a monthly report on the work we did.
How often do you carry out preventive maintenance?
Following an inspection plan agreed with your company, based on your equipment and how heavily it’s used.
How fast do you respond?
By phone, within 15 minutes. Remotely, within one hour. On site, within 2 – 4 hours, depending on your plan.
What is preventive IT maintenance?
Regular on-site check-ups, following a plan agreed together: we check, clean and update your equipment before it breaks. Corrective maintenance is the intervention after a failure, with response times guaranteed by contract.
Do you maintain Linux servers too?
Yes. We manage, configure and monitor Linux and Windows servers, physical or virtual, on site or remotely. With Business Unlimited, a server costs €50 per month, with 24/7 monitoring and automatic updates.
What happens to unused hours?
With Business Hours, unused hours roll over for one month. With Business Unlimited, we don’t count hours for incidents: they’re fixed with no limit.
What doesn’t IT maintenance include?
Out-of-hours interventions (nights, weekends, public holidays), large projects (a migration, a new server, a new network), the equipment and licenses you buy (apart from the MspCoreX and Bitdefender licenses included in Business Unlimited and Business Star) and travel for interventions outside Bucharest. All of these get a separate quote.
Tell us what’s slowing you down. We’ll call you.
It takes 30 seconds, and a specialist will call you back within 2 business hours.
- free IT & AI audit, no obligation
- a report with risks and concrete recommendations
- a clear offer, with a fixed monthly plan
Prefer the phone? 031 432 8681