Legal information
Cookie policy
Which cookies rezolvit.ro uses, why, how long they stay in your browser and how to change your choice. This English version is provided for convenience; if it differs from the Romanian version, the Romanian version prevails.
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What is a cookie?
A cookie is a small text file that a website saves in your browser (on your computer, phone or tablet) when you visit it, to remember certain actions or preferences, such as the language you chose. Your browser’s local storage (localStorage) does the same thing, except that the data isn’t sent to the server with every page. On this page, we call both “cookies”.
How we use cookies
Without your consent, only the necessary cookies, which keep the website running, are active. Analytics cookies (Google Analytics 4) and marketing cookies (Google Ads, Meta Pixel) only start after you accept them in the cookie banner; until then, the website sends no requests to Google or Meta. Once you consent, Google receives the Consent Mode v2 signals, which tell it what you have accepted.
No optional category is preselected, and “Necessary only” is as easy to choose as “Accept all”. We do not use cookies for any purpose other than those below.
Which cookies we use
You’ll find the same list in the cookie banner, under “Settings”.
Necessary
They remember your cookie choice and the site language. When you fill in a form, Cloudflare Turnstile checks that you are a person, so we can stop bots. They do not track you and are not used for advertising.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
rezolvit_cookies | RezolvIT | Remembers what you chose in this banner. | 6 months |
rezolvit-lang | RezolvIT | Remembers the language you chose (browser local storage, not a cookie). | until you delete it |
cf.turnstile.u | Cloudflare (Turnstile) | Checks, when you send a form or start a chat conversation, that you are a person, not a bot (browser local storage, not a cookie). Only set after you start filling in a form or open the chat. | until you delete it |
mspchat_v1 | RezolvIT (MspCoreX) | Keeps your chat conversation, so you can continue it on other pages and on a later visit (browser local storage, not a cookie). Only set after you start a conversation. | 30 days from last use |
Analytics
They show us how many visitors we have and which pages they read, in aggregated reports, so we can improve the site. Service: Google Analytics 4.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Tells visitors apart. | 2 years | |
_ga_* | Keeps track of the current visit. | 2 years |
Marketing
They measure what brings in requests: our ads on Google, Facebook and Instagram and how you found us, sent along with the form. Services: Google Ads, Meta Pixel and RezolvIT. Google and Meta may also use their own cookies, on their own domains.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
_gcl_au, _gcl_aw | Links a request you send to a click on a Google ad. | 3 months | |
_fbp, _fbc | Meta | Links a visit or a request you send to an ad on Facebook or Instagram. | 3 months |
rezolvit-sursa | RezolvIT | Remembers how you found us (campaign, search, another site), so we know what brings in requests. Browser local storage, not a cookie. | 3 months |
How to change your choice
You can change your choice at any time, using the button below or “Cookie settings” in the footer of any page. If you withdraw your consent for a category, we delete its cookies and reload the page, so that those services stop.
You can also delete or block cookies in your browser settings: Chrome, Firefox, Safari, Edge. If you also block the necessary cookies, the banner will appear on every visit and the chat won’t remember your conversation.
Questions
For questions about cookies, email us at office@rezolvit.ro. You can find out how we use the rest of your data in our privacy policy.
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