IT plans
Business Unlimited
A plan for companies that want to cut their IT department costs in the long term, without compromising the technical side of the business.
- from €150per month
- €25 / €50per computer / per server, per month
- No limiton hours for incidents
What you get with Business Unlimited
The Business Unlimited IT plan is designed for companies that want to cut their IT department costs in the long term, without compromising the technical side of the business.
The plan is configured and customized based on the number of computers and servers you want expert technical support for.
Managed IT services (monthly plan)
| IT support by email, phone or video call | for any incident |
|---|---|
| IT support via remote connection | for any incident |
| On-site IT support | as often as needed |
| New requests (employees, software, configurations) | one hour a month per 10 computers |
| SLA | standard |
Monthly plan calculation (example): €350
| Equipment | Monthly rate per device | Number of devices | Monthly cost |
|---|---|---|---|
| Managed servers * | €50 | 2 | €100 |
| Managed computers and laptops | €25 | 10 | €250 |
| Total price | €350 |
The plan starts from €150 per month. Other IT equipment (routers, Wi-Fi, printers, multifunction printers, switches) costs €6.25 per month per device.
Bonus: 5 GB of secure web hosting and email.
10% discount for annual payment.
Outside business hours: night, weekend and public holiday interventions, as well as expressly requested emergencies, are quoted separately, on request.
Prices are indicative, exclude VAT and are invoiced in euros at the BNR (National Bank of Romania) exchange rate on the invoice date.
* Physical or virtual servers, NAS, SAN, storage.
Incident, request or project
Incidents are fixed with no hour limit. New requests come out of the included hours, and large projects get a separate quote:
| Type | What it means | Examples | How it’s paid |
|---|---|---|---|
| Incident | something that used to work and no longer does | email won’t send, the printer won’t print, the server doesn’t respond, a virus | no hour limit |
| Request | something new or a change | a new employee, a new application, a configuration, an office move | from the included hours (one hour a month per 10 computers); beyond them, €35 per hour |
| Project | a large, planned piece of work | a migration, a new server, a new network | separate quote |
Standard SLA: response times
For critical incidents: a response within 15 minutes by phone, within one hour remotely and within 2 hours on site. Hours: Monday to Friday, 9 a.m. to 6 p.m. We come on site in any sector of Bucharest and in Ilfov County, and in the rest of Romania travel is billed separately.
| Priority | What it means | Phone or remote | On site or in the data center |
|---|---|---|---|
| Critical | major incidents affecting the work of the whole company, a process or a critical business service | 15 min | 2 hours |
| High | incidents affecting the work of a department, a company process or a group of employees | 1 hour | 4 hours |
| Medium | incidents partially affecting work, with no workaround | 2 hours | next business day |
| Low | incidents partially affecting work, with a workaround | 4 hours | 2 days |
Included in the plan
What the monthly price includes
Managed IT services
- IT SPOC – Single Point of Contact: we take over communication with the providers of services related to your IT infrastructure and escalate quickly when a provider has an outage. Details about IT SPOC (Single Point of Contact).
- RMM – Remote Monitoring & Management, through MspCoreX: Windows security updates, antivirus and firewall updates, Microsoft 365, firmware and drivers.
- Bitdefender license for computers and servers.
- 24/7 monitoring, BASIC level **: monitoring and alerts for your internet connection and for the availability of your website, servers, NAS and SAN, and backup.
- 24/7 reporting, BASIC level: ticketing and reporting system, plus the monthly report.
- Consulting on IT purchases, through partners, distributors or IT leasing.
ServiceDesk
- IT support remotely (phone, internet) or on site
- level 1 and 2 IT support: software and hardware, everyday applications
- level 3 IT support: network, IT security, servers
- IT support for internet connections, phone lines, VoIP, VPN
- IT support for email, web, cloud, backup
- IT support for Wi-Fi or wired networks and network equipment
- IT support for printers, multifunction printers, scanners and consumables
** The BASIC level includes everything needed to monitor your IT infrastructure and keep it running at its best. There is also an Expert level, with the features needed for optimization and for advanced diagnostics of performance or security.
Outside the plan
On-demand services, onboarding and how we work
Managed IT services, on demand
- Managed backup (#BackupUșor, which runs on MspCoreX): a professional solution with a centralized management console, 24/7 monitoring and alerts, and local, cloud or hybrid storage. Details on the Backup as a Service page.
- Managed security, on top of the included Bitdefender license. We recommend:
- Bitdefender GravityZone EDR/XDR + Bitdefender MDR: detects and stops attacks on computers, servers, email and accounts, while Bitdefender analysts watch the alerts 24/7.
- Microsoft Defender (for Business / for Endpoint, Defender for Office 365, Entra ID): device protection, phishing filtering for email and controlled access to accounts, for companies that work in Microsoft 365.
- Fortinet (FortiGate + FortiEDR + FortiAnalyzer): the firewall, device protection and security logs, managed from one place.
- Managed cloud services (we recommend Microsoft 365, SharePoint, Exchange): collaboration solutions.
- Virtualization, data center, internet and hosting: hosting packages, VPS, server colocation in our data center, internet connections.
- Proactive monitoring: professional 24/7 website monitoring, alerts, diagnostics.
- IaaS – Infrastructure as a Service, IT leasing: leased IT equipment, directly from RezolvIT or through partner leasing companies.
Extended ServiceDesk (request a quote)
- a dedicated team of technicians, a dedicated call center number
- IT support for specialized or less common software
- Premium or Gold SLA, 24/7 availability
- vulnerability scanning and IT security testing
- business continuity and disaster recovery procedures
- IT audit, ISO/IEC 27001 security audit, GDPR audit
- designing and installing structured cabling networks
- VoIP phone services and solutions
- employee or vehicle fleet monitoring solutions
- printer, multifunction printer and scanner rental
- server colocation in the data center
- video surveillance and access control solutions
Onboarding
At the start of our partnership, RezolvIT carries out an IT audit of your infrastructure and all of your company’s IT equipment. During the audit, every device is labeled and gets an inventory code, which the ServiceDesk technician needs to identify the device when you report an incident.
Optionally, we can check your devices’ hardware and software, reset access credentials where needed, optimize software, and check the security and licensing of the programs you use. The results of the IT analysis are presented to you in an IT file, with the equipment inventory, the network structure and our proposals for improving your IT infrastructure. The initial audit and inventory are free, with no obligation.
If you’re coming from another provider, you get a written handover plan, and the handover takes 24 hours at most: we take over access and documentation and change the passwords.
How we work
IT incidents are reported by phone, by email or online, in the ServiceDesk ticketing system. Every incident is logged and gets an incident number.
In the ticketing system, you can check the resolution status in real time; that’s also where you’ll find all closed, in-progress and pending tickets.
If the remote team can’t resolve an incident, we assign a technician for an on-site visit, according to the SLA.
Every 3 months, we review the incidents and, where needed, propose changes or improvements to your IT infrastructure, so the number of incidents goes down. Every month, you get a report on the work we did.
IT plans
with a fixed monthly cost
Business Hours
from €50per month€25 per hour, 2 hours minimum
- A monthly bundle of hours, sized by you
- Phone, remote or on-site, from your included hours
- Unused hours roll over for one month
- Extra hour: €35
- On site within 4 hours
Business Unlimited
from €150per month€25 per computer + €50 per server
- Incidents fixed with no hour limit
- One hour a month for new requests, per 10 computers
- Bitdefender and MspCoreX licenses included
- 24/7 monitoring and automatic updates
- IT SPOC: one contact for all your vendors
- On site within 2 hours
Business Star
On requestcustom quoteBusiness Unlimited + dedicated on-site technician
- A RezolvIT technician at your office, on the days you choose
- Everything in Business Unlimited
- The RezolvIT team behind them for everything else
- Extended hours or 24/7
These prices are indicative. Every company needs something different, so we set the price together after the free audit, based on how many computers you have, the support hours you need and what you want us to take over. Prices exclude VAT.
Discuss pricing for your companyFrequently asked questions about Business Unlimited
Can’t find the answer? Write to us and we’ll call you.
How much does Business Unlimited cost?
€25 per computer + €50 per server per month; the plan starts from €150 per month. For example, for 10 computers and 2 servers, you pay €350 per month, excluding VAT.
What does “no hour limit” mean?
Incidents, meaning anything that used to work and no longer does, are fixed with no hour limit. For new requests, you get one hour a month per 10 computers; beyond that, each hour costs €35.
Which licenses are included?
The Bitdefender and MspCoreX licenses, for antivirus, 24/7 monitoring and automatic updates.
Is there a minimum contract term?
No. The contract has no minimum term; you can end it with 30 days’ notice.
Tell us what’s slowing you down. We’ll call you.
It takes 30 seconds, and a specialist will call you back within 2 business hours.
- free IT & AI audit, no obligation
- a report with risks and concrete recommendations
- a clear offer, with a fixed monthly plan
Prefer the phone? 031 432 8681