#BackupUșor
Backup as a Service
Automatic backup for computers, laptops and servers, from €3.75 per device per month. You get on with your work; we take care of the backups and the recovery.
- €3.75per device per month, excluding VAT
What is Backup as a Service?
Backup as a Service (BaaS) means your company’s data is backed up and monitored by an IT provider, as a monthly service. You don’t buy or manage anything: we set up the backups, check that they run and recover your data when you need it. At RezolvIT, the service is called #BackupUșor and runs on MspCoreX, the IT management platform we develop.
Can you really afford to lose all your business-critical data? You know there are many ways you could lose your data: accidental deletion, viruses, ransomware or cyberattacks. Then there’s the laptop that gets stolen or breaks down, the server that fails, a fire or a flood. Without a backup, each of these means lost working days, customers left waiting and, sometimes, data that can’t be recovered. RezolvIT makes sure the files and documents on your company’s computers and servers are backed up correctly and on time.
What is a backup?
A backup is a copy of your data, kept separately from the original, from which you can recover the data if the original is lost, damaged or encrypted by a ransomware attack. A good backup runs automatically, is kept in more than one place (for example, locally and in the cloud) and can be restored quickly.
Syncing with OneDrive, Google Drive or Dropbox isn’t backup: a deletion or an encrypted file is copied everywhere instantly. The RAID on your server isn’t backup either: it protects you from a failed disk, but not from a deletion or an attack. Details in why RAID is not a backup and backup types: full, incremental and differential.
Managed Backup
What do you get with #BackupUșor?
Stop worrying about losing your business-critical data.
RezolvIT’s Managed Backup solution
- Fast data recovery, 24/7.
- Protection for data on laptops, computers and servers.
- Backups available for months or even years.
- Local or cloud backup, so you’re protected even in a disaster.
- Your data is protected from viruses and ransomware attacks.
- Easily recover old or current versions of your documents.
- Backups are protected with industry-standard encryption.
Managed backup from RezolvIT. Or would you rather choose stress?
- We set up your backup from the start, together with you.
- We continuously monitor every backup.
- We let you know right away if a backup fails.
- We help you recover and restore your data.
What we back up
What data and devices can we back up?
The files and folders on computers and laptops running Windows or macOS, and on Windows or Linux servers.
Computers and servers
Windows and Windows Server, macOS (version 12 or later) and Linux servers: the selected files and folders. On Windows, Microsoft VSS also backs up open files.
Laptops that aren’t always on
If a laptop is off at backup time, the backup runs when it comes back online, with retries and an alert if it stays offline too long.
Microsoft 365
Every user’s mailbox, including shared mailboxes, with their emails, calendars and contacts, plus OneDrive and SharePoint libraries, every night.
Where we keep the copies
On a local disk, on a network share or in the cloud: Amazon S3, Azure, Google Cloud, Backblaze B2 or Wasabi. For Windows and macOS, there’s also an optional second copy in another cloud storage location.
Restore
A file or a folder, to its original location or to another folder, from any restore point. Any restore a technician requests needs an administrator’s approval, so good data isn’t overwritten by mistake.
Control and encryption
Incremental backups with deduplication and compression: after the first backup, only what has changed is sent. Retention by days or in tiers (daily, weekly, monthly, yearly), 256-bit AES encryption on the computer and HTTPS in transit.
Microsoft 365 backup, with restore
Microsoft keeps the applications running, but it doesn’t keep your data forever: deleted items can only be recovered for a limited time, and an accidental deletion, a compromised account or a ransomware attack that encrypts OneDrive can leave you without them. That’s why #BackupUșor makes a copy of your Microsoft 365 data every night, separate from Microsoft.
What we back up from Microsoft 365
- every user’s mailbox, including shared mailboxes, with their emails, calendars and contacts;
- every user’s OneDrive files;
- SharePoint document libraries.
How we restore
An email, a folder or a file is restored from any restore point, to its original location or to another one. Any restore a technician requests needs an administrator’s approval, so good data isn’t overwritten. The price depends on the number of users and the volume of data, and we set it after the free audit.
Immutable copies, in the European Union
An immutable copy is a backup nobody can change or delete until it expires: not the administrator, and not an attacker who has broken into the network. #BackupUșor writes the copies to a storage location with Object Lock switched on, and RezolvIT clients’ copies are kept in the cloud, in the European Union, by default.
Why it matters
- Ransomware: attackers go after the backups first; an immutable copy can’t be encrypted or deleted before the data.
- Mistakes: a shortened retention period or a storage location deleted by mistake only takes effect after 72 hours, with an alert to all administrators.
- Separate access: backup is managed from MspCoreX, with accounts separate from those on your company’s network and with two-step verification for the whole team.
- GDPR and NIS2: your data stays in the EU, and the immutable copy and the restore tests are the evidence you show in an audit.
The second copy, for computers running Windows or macOS, is written by the MspCoreX server to another cloud storage location, so a compromised computer can’t touch it. That’s how the 3-2-1-1-0 rule in the table below is followed.
Best practices
What does a backup done right look like?
A proper backup follows the 3-2-1-1-0 rule, is encrypted, has a copy nobody can delete and is verified through real restores. These are the best practices of managed IT service providers (MSPs):
| Practice | What it means | Why it matters |
|---|---|---|
| The 3-2-1-1-0 rule | 3 copies, on 2 different media, 1 off site, 1 offline or immutable, 0 errors on verification | A breakdown, a theft or a fire doesn’t take out every copy at once |
| Immutable copies | Can’t be changed or deleted until they expire, not even with the administrator password | Ransomware tries to delete the backups first |
| Encryption | 256-bit AES at rest, TLS in transit | A stolen copy can’t be read |
| RPO and RTO | How old the recovered data can be and how soon you’re working again, for each system | You know in advance how much you lose and how long you’re down |
| Tiered retention | Daily, weekly, monthly and yearly copies | You can recover even a file that was corrupted three months ago |
| Restore tests | Real, regular restores, with the result recorded | An untested backup is just a hope |
| Monitoring and alerts | Every backup checked; errors reported and fixed | You find out about a problem before you need the data |
| Separate access | A dedicated account and two-step verification for backup | Whoever gets into the network can’t also reach the copies |
Why isn’t an ordinary backup enough anymore?
Because attackers go after the backups first: if they find them on the network, reachable with the same administrator password, they encrypt or delete them before the data. That’s why the immutable copies, separate access and test restores in the table matter most. Details in 5 reasons ransomware can’t be stopped easily and ransomware as a service (RaaS).
How does #BackupUșor put them into practice?
- Encryption: 256-bit AES, on the computer, before the data goes out over the network, and HTTPS in transit.
- Automatic verification: mandatory on every backup plan, usually every week, on each computer in turn. On Windows and macOS, the backup is downloaded, decrypted and checked block by block, without touching the data on the computer.
- Alerts and tickets: we find out right away if a backup fails, if the RPO target is exceeded or if the storage is filling up, and the problem can open a helpdesk ticket on its own.
- Delayed deletion: shortening the retention period or deleting a storage location only takes effect after 72 hours, with an alert to all administrators, so a mistake or an attack can be stopped in time.
- Second copy (3-2-1): optionally, backups of computers running Windows or macOS are duplicated to another cloud storage location. It’s written by the MspCoreX server, not by the computers, so a compromised computer can’t delete or change it.
- Immutable copies: on a storage location with Object Lock, nobody can delete or change the copies until they expire.
- Separate access: backup is managed from MspCoreX, with accounts separate from those on your company’s network and with two-step verification.
- Data in the EU: RezolvIT clients’ backups are stored in the cloud, in the European Union, by default.
More on best practices: the 3-2-1 backup rule, how good your backup really is and backup strategy: a complete guide and free template.
Recovery
How fast do we recover your data?
When you need your data, we answer the phone within 15 minutes, step in remotely within one hour at most and on site within 2 – 4 hours, anywhere in Romania.
A file or a folder
We recover the version you need, even one that’s several months old.
A laptop or a computer
If it breaks down or is stolen, we restore the data to another computer and you’re back at work.
A server
We restore the files and folders on the server, to their original location or to another folder, from the selected restore point.
After a ransomware attack
We clean up the systems and restore the data from a copy made before the attack.
- For each system, we set two targets in advance: RPO, meaning how old the recovered data can be (for example, from an hour ago or from yesterday), and RTO, meaning how soon you’re working again. If the RPO target is exceeded, we get an alert.
- The steps, the order in which we bring the systems back up and the contact people are set out in a written recovery plan.
“We’re a small company with no IT person. When the laptop holding all our quotes broke down, we were back at work the same day, with the data restored from backup. For a monthly subscription, we get the same peace of mind as a big company.”
Compliance
Does backup help with NIS2 and GDPR compliance?
Yes. NIS2 and GDPR require you to be able to recover your data after an incident, and ISO/IEC 27001 has a control dedicated to backup. RezolvIT is certified to ISO 9001:2015 and ISO/IEC 27001 and offers support with NIS2 compliance. The backup plan and the monthly report are the documents you show in an audit.
NIS2 (in Romania, GEO 155/2024)
Lists backup management and disaster recovery among the mandatory security measures (Art. 21).
GDPR
Requires you to be able to restore access to personal data in a timely manner after an incident and to test your security measures regularly (Art. 32).
ISO/IEC 27001
Has a control dedicated to backup (A.8.13): copies are made, kept and tested according to an agreed policy.
Pricing
How much does Backup as a Service cost?
Backup as a Service costs from €3.75 per device per month. The price is indicative and excludes VAT; we set the final offer together, based on the number of devices and the volume of data.
Managed backup can be added as an option to any of our IT plans. The contract has no minimum term, and the notice period is 30 days.
How we start
How do we get started?
Four steps, from the free audit to your first monthly report.
Free IT audit
We look at what data your company has, where it’s stored and what you’d lose if it disappeared tomorrow.
The backup plan
Together, we decide what gets backed up, how often, how long the copies are kept and where: locally, in the cloud or in two separate cloud storage locations.
Setup
We install #BackupUșor, make the first full backup and switch on automatic verification of the backups.
Monitoring and monthly report
We monitor every backup, fix any errors and send you the monthly report.
Frequently asked questions about Backup as a Service
Can’t find the answer? Write to us and we’ll call you.
What does Backup as a Service mean?
It means your company’s data is backed up and monitored by us, as a monthly service: we set up the copies, keep them locally or in the cloud and recover your data when you need it.
What’s the difference between backup and sync?
Syncing copies every change immediately, including a deletion or a file encrypted by ransomware. A backup keeps the old versions, separate from the original, so you can recover them.
Where are the backup copies kept?
Locally, on a disk or a network share, or in the cloud (Amazon S3, Azure, Google Cloud, Backblaze B2 or Wasabi). For Windows and macOS, we can also keep a second copy in another cloud storage location. The copies are encrypted with 256-bit AES.
What happens to our backup if we’re hit by ransomware?
We clean up the systems and restore the data from a copy made before the attack. Old versions of your files remain available for months or even years, and the copies are encrypted.
How do you know the backup actually works?
Through automatic verification, mandatory on every backup plan and usually weekly: on Windows and macOS, the backup is downloaded, decrypted and checked block by block. If a backup or a verification fails, we get an alert and fix the problem.
I have Microsoft 365. Do I still need backup?
Yes. Microsoft keeps the applications running, but deleted items can only be recovered for a limited time, and an accidental deletion or an attack can leave you without them.
Isn’t the RAID on our server already a backup?
No. RAID protects you from a failed disk, but it also instantly copies deletions and files encrypted by ransomware.
What are RPO and RTO?
RPO is the maximum amount of data you’re willing to lose, measured in time (for example, the last hour of work); RTO is the maximum time within which the system must be working again.
Does backup help us comply with NIS2?
Yes. NIS2 (in Romania, GEO 155/2024) lists backup and disaster recovery among the mandatory security measures. We offer support with compliance, and the backup plan and the monthly report document them.
How much does managed backup cost?
From €3.75 per device per month. The price is indicative, excludes VAT and depends on the volume of data and the number of devices. Backup can be added as an option to any IT plan; you get the exact price after the free audit.
Tell us what’s slowing you down. We’ll call you.
It takes 30 seconds, and a specialist will call you back within 2 business hours.
- free IT & AI audit, no obligation
- a report with risks and concrete recommendations
- a clear offer, with a fixed monthly plan
Prefer the phone? 031 432 8681