Typical scenario · Distribution
An auto parts distributor finds its servers encrypted one Monday morning
On Monday morning, the invoicing software won’t start, and the files on the server have unfamiliar extensions. The warehouses can’t ship anything.
- 80–120employees
- 3warehouses
- 5RezolvIT services
The situation
What’s the starting point?
The attack started with an attachment opened on a computer in the warehouse and spread to the file server and to the server running the inventory management software. The company has backups, but they sit on the same network.
- Invoicing and inventory management are down, so the warehouses can’t ship.
- The backup on the NAS is encrypted along with the servers.
- Nobody knows how far the attack has spread or which computers are affected.
- Every hour of downtime means lost orders.
What we do
How we work, step by step
The same team coordinates every stage, with a single phone number for the company.
Fast response and isolating the attack
We answer the phone within 15 minutes at most and remotely disconnect the affected servers and computers, so the attack can’t spread. A technician reaches the office within 2 – 4 hours.
Invoicing restarted from the off-site copy
We start from a copy of the database kept outside the company’s network and restart invoicing on a clean server in the data center.
Computers cleaned and reinstalled
We check every computer, reinstall the affected ones and change all the passwords.
Backups an attack can’t delete
Data goes into Backup as a Service every day, outside the company, with a copy that can’t be changed from the company’s network. We test restores regularly.
Security rebuilt
Centrally managed antivirus on every computer, the warehouse network separated from the office network, automatic updates and training for employees on suspicious emails.
The result
What changes for the company?
After the project, IT moves to a monthly plan, with a monthly report and a contact person who knows the company.
- Invoicing restarts from the off-site copy, and the warehouses resume deliveries.
- Backups no longer sit on the same network as the servers, and restoring them is tested.
- Computers and servers are monitored and updated automatically.
- Employees spot a suspicious email more easily.
Services
Which services work together?
This scenario combines 5 RezolvIT services, managed by the same team.
IT security
Antivirus and EDR, multi-factor authentication, encryption and tested backup, so you don’t become the next ransomware victim.
IT security →Backup and data recovery
Automatic cloud backup and fast data recovery when something goes wrong.
Backup as a Service →Data center
Web hosting, cloud services, colocation and management of Linux and Windows servers.
Data center →Infrastructure and cloud
Networks, servers, virtualization and migration to Microsoft 365, Google Workspace or AWS.
IT infrastructure →IT maintenance
Computers, network and servers checked proactively, so problems stop coming back.
IT maintenance →
Other scenarios
Other situations, other combinations of services
Every company starts from a different problem. Here are three more.
An insurance broker has six offices and five IT providers
A different IT provider in every city, a slow network between offices and files sent by email. We bring everything under one provider, with one phone number.
Typical scenario: insurance brokerage →A clinic takes its backup home every evening, on a USB stick
Medical data on an old server, backups on a USB stick and Wi-Fi shared with patients. We separate the networks, encrypt the data and move backups out of the clinic.
Typical scenario: healthcare →A manufacturer gets an IT security questionnaire from a customer
An automotive customer wants proof of IT security, and NIS2 is knocking at the door. We start with an audit, draw up the plan and work alongside the company’s IT team.
Typical scenario: industrial manufacturing →
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