Typical scenario · Insurance brokerage
An insurance broker has six offices and five IT providers
Each office has picked its own technician. When something doesn’t work between offices, the providers point fingers at each other.
- 6offices across Romania
- 40–60employees
- 5RezolvIT services
The situation
What’s the starting point?
The company has grown by opening new offices, and each one sorted out its IT locally. The result: different equipment, different rules and nobody who sees the whole picture. Policy files travel as email attachments.
- The VPN connection to head office is slow in the morning, when everyone is working.
- Problems between offices bounce from one provider to another, with nobody responsible.
- There’s no inventory: nobody knows how many computers and licenses the company has.
- Documents with clients’ personal data are sent by email, with no control over who sees them.
What we do
How we work, step by step
The same team coordinates every stage, with a single phone number for the company.
An audit of every office
We take an inventory of every office: equipment, connections, licenses, providers. The audit becomes the work plan.
Taking over from five providers
We take over access and documentation from each provider, following a written plan, and change the passwords.
One shared network
We rebuild the link between the offices and head office, with the same network equipment in every city.
Shared files in Microsoft 365
Policies and documents live in shared spaces, with permissions by team, instead of email attachments.
A single point of contact
The company has a dedicated IT manager and a single number for every office. We also deal with the internet and phone providers.
The result
What changes for the company?
After the project, IT moves to a monthly plan, with a monthly report and a contact person who knows the company.
- One provider and one phone number for all six offices.
- Offices in other cities get a technician on site within 2 – 4 hours, just like head office.
- Client documents are kept in one place, accessible only to those who need them.
- Management sees in the monthly report what happened in each office.
Services
Which services work together?
This scenario combines 5 RezolvIT services, managed by the same team.
IT SPOC
A single point of contact for all of your company’s IT and telecom vendors.
IT SPOC (Single Point of Contact) →IT outsourcing
A complete IT department without the cost of an employee: people, processes and vendors, managed by us.
IT outsourcing →Infrastructure and cloud
Networks, servers, virtualization and migration to Microsoft 365, Google Workspace or AWS.
IT infrastructure →IT productivity
Microsoft 365 and Google Workspace, managed printers, automated processes and IT training.
IT productivity →IT support
Support for computers, servers, networks and applications, remotely or on site, in Romanian, English, German, French and Spanish.
IT support →
Other scenarios
Other situations, other combinations of services
Every company starts from a different problem. Here are three more.
A clinic takes its backup home every evening, on a USB stick
Medical data on an old server, backups on a USB stick and Wi-Fi shared with patients. We separate the networks, encrypt the data and move backups out of the clinic.
Typical scenario: healthcare →A manufacturer gets an IT security questionnaire from a customer
An automotive customer wants proof of IT security, and NIS2 is knocking at the door. We start with an audit, draw up the plan and work alongside the company’s IT team.
Typical scenario: industrial manufacturing →A furniture store updates its website stock by hand
Stock is copied by hand between the warehouse, the showroom and the website. We build a custom ERP connected to the online store and automate repetitive work, including with AI.
Typical scenario: retail and e-commerce →
Tell us what’s slowing you down. We’ll call you.
It takes 30 seconds, and a specialist will call you back within 2 business hours.
- free IT & AI audit, no obligation
- a report with risks and concrete recommendations
- a clear offer, with a fixed monthly plan
Prefer the phone? 031 432 8681