Typical scenario · Transport and logistics
A transport company pays for IT by the hour and waits for days
The current provider only shows up when something breaks, and bills every hour. A Windows upgrade turns into a quote for several days of on-site work.
- 15–25employees
- Ilfovoffice and warehouse, near Bucharest
- 6RezolvIT services
The situation
What’s the starting point?
The dispatchers and the accounting team work on laptops, and the company pays a freelance technician by the hour. Every problem means a call, a wait and an invoice. Before buying new computers, the company asks for an audit, so it knows what it’s buying.
- A problem sometimes gets a response only after several days, and meanwhile the dispatcher works from a phone.
- The laptops aren’t encrypted: a lost one would put customer data in anyone’s hands.
- Backups sit on a NAS in the same office, within reach of any ransomware.
- The Microsoft licenses are a more expensive type than the company needs.
- Setting up a computer for a new employee takes days.
What we do
How we work, step by step
The same team coordinates every stage, with a single phone number for the company.
Taking over from the current provider
Within 24 hours we have a written plan. We take over access and whatever documentation exists, then change the passwords.
Security basics
We encrypt the laptops, install centrally managed antivirus and turn on two-step verification for email accounts.
Off-site backup
The company’s data goes into Backup as a Service, with a copy that an attack from inside the company network can’t delete.
The right licenses
We move each user to the license they need, not the most expensive one.
Computers set up to a standard
Every new computer has the same applications and settings. A new employee gets a computer and an account ready to work from day one.
The result
What changes for the company?
After the project, IT moves to a monthly plan, with a monthly report and a contact person who knows the company.
- Problems are reported to a single number: we answer the phone within 15 minutes and help remotely within one hour at most.
- IT costs are fixed, on a plan, with no hourly invoices.
- A lost laptop no longer means lost data: it’s encrypted, and the data is backed up.
- The licenses the company pays for match what each person uses.
- New employees start work on day one, with their account and computer ready.
Services
Which services work together?
This scenario combines 6 RezolvIT services, managed by the same team.
IT audit
Inventory, risks and a report with concrete recommendations. Your first audit is free.
IT audit →IT security
Antivirus and EDR, multi-factor authentication, encryption and tested backup, so you don’t become the next ransomware victim.
IT security →Backup and data recovery
Automatic cloud backup and fast data recovery when something goes wrong.
Backup as a Service →IT productivity
Microsoft 365 and Google Workspace, managed printers, automated processes and IT training.
IT productivity →Helpdesk
One number for every problem: we solve it through the helpdesk, remotely or with on-site IT support.
Helpdesk services →IT maintenance
Computers, network and servers checked proactively, so problems stop coming back.
IT maintenance →
Other scenarios
Other situations, other combinations of services
Every company starts from a different problem. Here are three more.
A courier company’s only IT administrator resigns
The only IT administrator is leaving, and the company depends on them for everything. We capture what they know while they’re still there, then work alongside the new IT hire.
Typical scenario: courier services →A German group’s subsidiary has IT at headquarters, but no one at the factory
The group’s IT works remotely, from Germany, and there’s no one left at the factory. We take over local support, with clear rules on who does what.
Typical scenario: manufacturing, group subsidiary →An auto parts distributor finds its servers encrypted one Monday morning
Ransomware encrypts the servers, and deliveries stop. We isolate the attack, restart invoicing from an off-site copy and rebuild security, so it doesn’t happen again.
Typical scenario: distribution →
Tell us what’s slowing you down. We’ll call you.
It takes 30 seconds, and a specialist will call you back within 2 business hours.
- free IT & AI audit, no obligation
- a report with risks and concrete recommendations
- a clear offer, with a fixed monthly plan
Prefer the phone? 031 432 8681