Typical scenario · Courier services
A courier company’s only IT administrator resigns
The order management app, the servers and the network are looked after by one person, who resigns. Everything that person knows about the systems exists only in their head.
- 60–80office employees
- 3locations
- 5RezolvIT services
The situation
What’s the starting point?
The company lives off its order management app: if it stops, the couriers get no deliveries to make. The administrator who keeps it running, along with the servers and the network, announces they’re leaving. Hiring a replacement can take months.
- There’s no documentation: only the administrator has the passwords, configurations and scripts.
- Backups run, but nobody has checked whether anything can be restored from them.
- The administrator set up the firewall and the links between locations, without any notes.
- Management doesn’t want to rush a hire just to avoid being left uncovered.
What we do
How we work, step by step
The same team coordinates every stage, with a single phone number for the company.
The handover, while the administrator is still there
We work with the administrator during their last weeks and write the documentation together: the servers, the network, the order management app, the access rights.
Access taken over and changed
After the administrator leaves, we change the admin passwords and review every account with elevated rights. Unused accounts are closed.
Backups tested by restoring them
We do a test restore of the order management app’s server, then put backups on a schedule that is checked regularly.
Helpdesk and on-site support
Employees call the helpdesk, and problems that need someone at the office get a technician on site.
Alongside the new IT person
When the company hires a new administrator, we help them take over the systems. Then we cover for them while they’re on leave and take on the projects they don’t have time for.
The result
What changes for the company?
After the project, IT moves to a monthly plan, with a monthly report and a contact person who knows the company.
- The administrator’s last day passes without any downtime.
- The systems are documented, and we update the documentation with every change.
- The company chooses its new administrator without rushing.
- When the IT person is on leave, the company is no longer left uncovered.
Services
Which services work together?
This scenario combines 5 RezolvIT services, managed by the same team.
Helpdesk
One number for every problem: we solve it through the helpdesk, remotely or with on-site IT support.
Helpdesk services →IT support
Support for computers, servers, networks and applications, remotely or on site, in Romanian, English, German, French and Spanish.
IT support →Backup and data recovery
Automatic cloud backup and fast data recovery when something goes wrong.
Backup as a Service →Infrastructure and cloud
Networks, servers, virtualization and migration to Microsoft 365, Google Workspace or AWS.
IT infrastructure →IT maintenance
Computers, network and servers checked proactively, so problems stop coming back.
IT maintenance →
Other scenarios
Other situations, other combinations of services
Every company starts from a different problem. Here are three more.
A German group’s subsidiary has IT at headquarters, but no one at the factory
The group’s IT works remotely, from Germany, and there’s no one left at the factory. We take over local support, with clear rules on who does what.
Typical scenario: manufacturing, group subsidiary →An auto parts distributor finds its servers encrypted one Monday morning
Ransomware encrypts the servers, and deliveries stop. We isolate the attack, restart invoicing from an off-site copy and rebuild security, so it doesn’t happen again.
Typical scenario: distribution →An insurance broker has six offices and five IT providers
A different IT provider in every city, a slow network between offices and files sent by email. We bring everything under one provider, with one phone number.
Typical scenario: insurance brokerage →
Tell us what’s slowing you down. We’ll call you.
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- free IT & AI audit, no obligation
- a report with risks and concrete recommendations
- a clear offer, with a fixed monthly plan
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