Typical scenario · Manufacturing, group subsidiary
A German group’s subsidiary has IT at headquarters, but no one at the factory
The group’s IT team handles tickets remotely, from Germany. At the factory, though, there’s no one left to swap a laptop or set up a new employee’s desk.
- 100–150employees
- Timișfactory and offices
- 4RezolvIT services
The situation
What’s the starting point?
The subsidiary uses the group’s systems: the central IT team manages the network, the accounts and the applications. The factory’s IT person has left, and the position is vacant. Tickets go to Germany, but someone has to physically get to the equipment.
- Faulty equipment waits for days, because fixing it needs someone on site.
- New employees don’t have their computer and access ready on day one.
- Accounts of people who leave sometimes stay active, even though the group requires them to be closed.
- The group’s IT team works in German and English, while some colleagues at the factory speak only Romanian.
What we do
How we work, step by step
The same team coordinates every stage, with a single phone number for the company.
Who does what, agreed with the group
Together with the group’s IT, we agree on what stays at headquarters (the network, servers and applications) and what we take over (local support, equipment and new employees).
On-site and remote support
Employees call us in Romanian. We solve the problem locally or send the ticket to the group, in German or English.
New joiners and leavers
We prepare computers and accounts for new colleagues to the group’s standard and close access for those who leave.
Inventory and maintenance
We keep the inventory of the factory’s equipment and carry out the regular checks the group requires.
The same report for both sides
The subsidiary’s management and the group’s IT get the same monthly report: tickets, interventions, equipment.
The result
What changes for the company?
After the project, IT moves to a monthly plan, with a monthly report and a contact person who knows the company.
- Problems that need someone in person get a technician on site within 2 – 4 hours.
- The group’s IT focuses on its own projects, not on the factory’s laptops.
- Every new employee starts work with everything they need, and access for those who leave gets closed.
- Employees talk to IT in Romanian, and the group gets the information in its own language.
Services
Which services work together?
This scenario combines 4 RezolvIT services, managed by the same team.
IT support
Support for computers, servers, networks and applications, remotely or on site, in Romanian, English, German, French and Spanish.
IT support →Helpdesk
One number for every problem: we solve it through the helpdesk, remotely or with on-site IT support.
Helpdesk services →IT maintenance
Computers, network and servers checked proactively, so problems stop coming back.
IT maintenance →IT SPOC
A single point of contact for all of your company’s IT and telecom vendors.
IT SPOC (Single Point of Contact) →
Other scenarios
Other situations, other combinations of services
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A different IT provider in every city, a slow network between offices and files sent by email. We bring everything under one provider, with one phone number.
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Medical data on an old server, backups on a USB stick and Wi-Fi shared with patients. We separate the networks, encrypt the data and move backups out of the clinic.
Typical scenario: healthcare →
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