Typical scenario · Architecture
An architecture firm loses its IT person overnight
The outside contractor who handles all of the firm’s IT disappears from one day to the next. The passwords, the email server and the backups are in that contractor’s hands alone.
- 5–10employees
- Bucharesta single office
- 5RezolvIT services
The situation
What’s the starting point?
For years, the firm has worked with a single outside contractor, who set up everything: the email server, the network, the plotter for drawings. When the contractor stops answering the phone, nobody at the firm knows where the passwords are or what each device does.
- Email runs on an old server in the office, and syncing to phones has stopped working.
- Only the former contractor has the administrator passwords and the domain account.
- Projects are saved to an external hard drive that gets plugged in now and then. Nobody has ever tried to restore anything from it.
- The owner worries about a cyberattack through a system nobody updates anymore.
What we do
How we work, step by step
The same team coordinates every stage, with a single phone number for the company.
A takeover plan within 24 hours
We draw up a written plan and recover access: the domain, the router, the server and the accounts. Then we change every password, so nothing depends on a single person anymore.
Audit and inventory
We record every computer, license and subscription, to see what the firm pays for and what it actually uses.
Email moved to Microsoft 365
We move the mailboxes and the old archive outside working hours, so the firm works normally the next day. Email and contacts show up on every device.
Automatic, tested backups
Projects and email are backed up every day, off site. We regularly check that the data can be restored, not just that it was copied.
IT maintenance on a plan
The computers get regular updates and checks, and the architects call a single number when they have a problem.
The result
What changes for the company?
After the project, IT moves to a monthly plan, with a monthly report and a contact person who knows the company.
- The firm no longer depends on one person: the access credentials and the documentation are kept by the firm and by us.
- Email no longer lives on an old server in the office.
- Projects have an off-site copy, and restoring it is tested.
- IT costs a fixed monthly fee, known in advance.
Services
Which services work together?
This scenario combines 5 RezolvIT services, managed by the same team.
IT audit
Inventory, risks and a report with concrete recommendations. Your first audit is free.
IT audit →IT productivity
Microsoft 365 and Google Workspace, managed printers, automated processes and IT training.
IT productivity →Backup and data recovery
Automatic cloud backup and fast data recovery when something goes wrong.
Backup as a Service →IT security
Antivirus and EDR, multi-factor authentication, encryption and tested backup, so you don’t become the next ransomware victim.
IT security →IT maintenance
Computers, network and servers checked proactively, so problems stop coming back.
IT maintenance →
Other scenarios
Other situations, other combinations of services
Every company starts from a different problem. Here are three more.
A transport company pays for IT by the hour and waits for days
IT paid by the hour, answers that take days and unprotected laptops. We take over everything with a written plan, secure the computers and right-size the licenses.
Typical scenario: transport and logistics →A courier company’s only IT administrator resigns
The only IT administrator is leaving, and the company depends on them for everything. We capture what they know while they’re still there, then work alongside the new IT hire.
Typical scenario: courier services →A German group’s subsidiary has IT at headquarters, but no one at the factory
The group’s IT works remotely, from Germany, and there’s no one left at the factory. We take over local support, with clear rules on who does what.
Typical scenario: manufacturing, group subsidiary →
Tell us what’s slowing you down. We’ll call you.
It takes 30 seconds, and a specialist will call you back within 2 business hours.
- free IT & AI audit, no obligation
- a report with risks and concrete recommendations
- a clear offer, with a fixed monthly plan
Prefer the phone? 031 432 8681