Is changing your IT services useful and necessary?

Yes, if you recognize yourself in one or more of the situations below and they cost you time, money or peace of mind. Are the maintenance and IT services you currently receive satisfactory? How can you tell whether you need something better and whether a change is necessary?

A decision like this is very important for a company, and its needs and the existing options must be analyzed carefully.

To help you analyze the situation, we’ve put together a set of questions. If you answer them for yourself, you’ll find out whether you have anything to gain from a change.

The questions are only meant to assess the current situation. They don’t come with any proposal for improvement. You’re the only one who, based on the answers, can decide whether you stand to gain from changing your current IT setup, whether you now have your own employee, a friend who helps out or have outsourced IT to an IT services company.

The questions we’d like you to think about

1. Are there times in your company when work stops because of IT problems: network, communications, infrastructure, etc.?
2. Does the person or contractor in charge of IT ever not answer the phone when you have an urgent problem?
3. Have you ever been left with problems unresolved from one day to the next?
4. Do some IT problems seem never to get solved, only to be postponed indefinitely?
5. Have you ever wasted money on unsuitable IT equipment?
6. Have you had trouble finding truly talented employees who keep up with new technologies?
7. Have you had to deal with suppliers who passed the buck from one to another?
8. Have you ever felt you were losing control of the costs of consumables and underperforming devices?
9. Do you have more than one contact person for dealing with all your IT&C suppliers?
10. Do you know for sure that your backup works, and when a restore was last tested?
11. Are passwords and administrator accounts documented and owned by the company, not by a single person?
12. Do you receive a regular report on what has been done and what risks exist in the company’s IT?
13. Do all your computers and servers still receive security updates, with no Windows 10 or out-of-support servers left?
14. Do you know whether your company is covered by the NIS2 Directive (in Romania, GEO 155/2024) and what measures it needs to take?

Did you answer “yes” to any of the first nine questions or “no” to any of the last five? If so, the next step is to assess how important that aspect is to you and whether you want to do something to change it.

For question 13, see also the article on the problem of end-of-life (EOL) technologies.

What do you gain from a well-managed change?

• A single point of contact for any IT problem and for dealing with suppliers (see what IT SPOC services mean).
• Response times written into the contract, not promises. At RezolvIT: by phone within 15 minutes, remotely within one hour and on site within 2 – 4 hours, depending on the plan.
• Predictable costs, through a fixed monthly plan. The options are on the IT plans page.
• A monthly report on what has been done and what needs to be planned.
• Security and backups checked regularly, not just after an incident.

How do you change IT service providers without disruption?

1. Get an audit. An IT audit shows what equipment, licenses and risks you have. At RezolvIT, the audit is free, and it also gives you the exact price.
2. Check your current contract: the notice period and the documents the provider must hand over when it leaves.
3. Ask for a written takeover plan. At RezolvIT, you get it within 24 hours: we take over access and documentation and change the passwords, so the former provider no longer has access.
4. Choose a flexible contract. RezolvIT contracts have no minimum term, and the notice period is 30 days.
5. Keep your IT person, if you have one. We can work alongside them and cover for them during vacations.

If you want a second opinion on the state of your company’s IT, contact us or read more about IT outsourcing.