RezolvIT offers IT SPOC services – what does that mean?

Besides the usual IT maintenance and support services, RezolvIT also offers SPOC services – single point of contact.

What exactly does SPOC mean?

SPOC (single point of contact) means exactly that: a single team the company turns to for any IT problem, regardless of which provider has to fix it.

Basically, RezolvIT acts as a technical interface between a technical provider and a representative of the business. This kind of service is useful because the support company discusses the technical details directly with the provider and then presents the solutions to the end client.

This way, the people who know servers talk about servers, and the people best placed to handle budgets and planning talk about budgets and planning.

More precisely, RezolvIT stays in constant contact with the external application and service providers, helping clients both to plan major infrastructure changes, which may be carried out by several teams, and to report outages related to the internet or applications.

Example 1:

If, for example, you want to replace your application server with a newer one, RezolvIT’s sysadmins install, configure and connect the server to the client’s network, and then provide the server access details to the staff of the company that supports the application, so they can make the necessary configurations.

Once these configurations are done, RezolvIT plans the move to the new server together with the client and the application support team, so that work is affected as little as possible.

Example 2:

In the case of an internet problem, RezolvIT first checks the network equipment at the client’s location and then, if the outage is on the provider’s side, gets in touch with the provider. The network equipment is tested together with the internet provider and, if needed, the client is contacted and asked to physically restart the device.

If the outage is on the provider’s side and doesn’t only affect the local infrastructure, RezolvIT explains the problem to the client and passes on the resolution time given by the internet provider.

Aren’t you tired of dealing with these situations on your own?

How many times have you called a service provider to report a problem, only to be asked for all sorts of technical details you couldn’t understand? The SPOC service puts an end to situations like these, which can become very unpleasant.

RezolvIT is here for you in situations like these and offers personalized support to companies, whatever the complexity of their infrastructure. Request a quote now.

Which providers does the SPOC talk to on your behalf?

All the providers involved in the company’s IT: internet and phone, applications (ERP, accounting, CRM), licenses and Microsoft 365, printers and multifunction devices, hosting and the website. When a problem comes up, you no longer need to know whom to write to and what technical details to give them: you tell us, and we talk to the provider, follow up on the fix and let you know the deadline.

We answer the phone within 15 minutes, respond remotely within one hour and on site within 2 – 4 hours, depending on the plan. You’ll also find details about the service on the Single Point of Contact page.

How do we take over the SPOC role from your current provider?

Simply: within 24 hours at most, you receive a written takeover plan, covering the handover of access and documentation and the changing of passwords. If the company already has an IT person, we work alongside them and stand in for them during vacations. Depending on the plan, you also get a dedicated IT manager, and every month you receive a report on what we’ve done.

The plan options are on the IT plans page. We start with a free IT audit, which also gives you the exact price.