Pay for what you need!

We know you want to pay for exactly what you need. That’s why, for companies that only need IT help now and then, we have the Business Hours plan: you choose a monthly bundle of hours, and we use them for the work you need, by phone, remotely or on site.

The first version of this article, from February 2012, presented an offer for one-off service calls, valid until April 30, 2012. That offer ended long ago, and its conditions no longer apply. Today, the equivalent option is the Business Hours plan.

How does the Business Hours plan work?

You choose how many hours of support you need per month, and the work is done from those hours: by phone, remotely, through the MspCoreX remote support app, or at your company’s office. You pay a fixed monthly fee, so you know in advance how much your IT will cost.

• The contract has no minimum term, and the notice period is 30 days.
• Every month, you receive a report on what was done.
• We provide on-site support in Bucharest and across Romania.
• You find out the exact price after a free IT audit, and the options are on the IT plans page.

What’s the difference between us and an occasional freelancer?

The difference between an IT company and a freelancer (a friend, an acquaintance, an informal side arrangement) is this:

• We always respond promptly. We answer the phone within 15 minutes and respond remotely within one hour. A freelancer will only come when they have time.
• We respond on time, whoever the client is. Every client matters to us: once you have a signed contract with us, we step in without hesitation. Whereas a freelancer who has a client who pays more, or a friend, will put that one first.
• We have a trained technical team that does this day in, day out. A freelancer very likely has another job and so can’t be available all the time.
• We work alongside your IT person, if you have one, and stand in for them during vacations.

When does another plan fit better?

If you have many computers or frequent requests, Business Unlimited has a monthly cost per computer and per server, not per hour. And if you want a RezolvIT technician at your office on the days you choose, Business Star adds that presence too. We explain how an IT service based on a monthly plan works in general in a separate article.

If you’ve had computer problems and there was nobody around when things were “on fire”, you can count on RezolvIT. Fill in the form at the bottom of the page, and we’ll call you back within 2 business hours. If you prefer, write to us from our contact page. For computers that need repairing, see also computer repair.