Rezolv IT: IT support for travel agencies

RezolvIT (Rezolv IT) is a managed IT services company in Bucharest, active since 2005, with more than 200 client companies, travel agencies among them. For a travel agency, we take over everything IT-related on a fixed monthly plan: the computers, email, booking applications, internet connection, backup and the security of customer data.

We wrote the first version of this article in 2012, after our first years of working with travel agencies. That’s when we came to understand the main needs, requests and expectations an agency has of an outsourced IT services provider. Since then, booking platforms have largely moved to the browser and the cloud, employees also work from home, and customer data (passport copies, payment details) has become a target for attackers. The list below has been updated for 2026.

Why does a travel agency need IT support?

Because without computers, email and internet, an agency can’t make bookings, send offers or answer its customers. A few hours of downtime at the height of the season means lost bookings. On top of that, the agency handles its customers’ personal data, which the GDPR requires it to protect.

Boosting productivity

• Computer management and maintenance: troubleshooting, repairs, upgrades, virus removal, security updates. Computers still running Windows 10 need to move to Windows 11, because Windows 10 has not received free updates since October 14, 2025.
• Email management and support: new accounts, signatures, distribution lists and shared mailboxes (for example bookings@ or offers@), display problems, support for Outlook and Thunderbird, Microsoft 365 or Google Workspace.
• Support for travel-specific applications: booking platforms (for example Amadeus) and back-office and invoicing software. We install and configure them, and we contact their vendors when a problem comes up, so that you don’t have to.
• Shared files: a file server or, more simply, documents shared in the cloud (SharePoint, OneDrive or Google Drive).
• Internet connection: solving problems with your current provider, switching providers or adding a backup connection, so that the agency never goes offline.
• Printers and multifunction devices: installation, configuration and maintenance.
• Browser problems: pages that won’t open or don’t display correctly.
• The internal network and Wi-Fi, including a separate network for customers waiting in the agency.
• New and seasonal employees: we set up their computers and accounts when they join and close their access when they leave.

Helpdesk for your agency: tell me more →

Promoting the agency and its image

• Email signatures with your current offers and packages, added automatically to every message you send.
• Banners and headers in the documents and offers you send to customers.
• Fixing problems with sending and receiving email, so that the agency’s messages don’t end up in spam.
• The agency’s website: design, maintenance and quick updates to your packages (see website design and SEO).
• Fixing problems with Office, PDFs and image editing software.

Data security

• Backup for documents and for accounting and application databases, with restore tests (see Backup as a Service).
• Securing the internal network and connections from home (VPN).
• Securing email accounts and booking platforms with two-step verification.
• Protecting customer data: access to passport copies and payment details only for the people who need them.
• Training employees to recognize fake messages that imitate booking platforms, airlines or hotels. See also how to protect yourself from phishing.

You’ll find details about our protection measures on the IT security page.

How do we work with a travel agency?

• A fixed monthly plan, chosen based on the number of computers and how often you need a technician on site. The options are on the IT plans page.
• Response times written into the contract: within 15 minutes by phone, within one hour remotely and within 2 – 4 hours on site, depending on your plan. We come on site in Bucharest and anywhere in Romania.
• A contract with no minimum term, with 30 days’ notice.
• A monthly report on what has been done and what needs to be planned.

For a quote tailored to your agency, request a free IT audit, which also gives you the exact price, or write to us.