IT outsourcing explained in plain language

On a small scale, outsourcing means asking a coworker to pop over to your place while you’re on vacation and water your plants. The outsourced service is the watering, and the benefit is that your plants will survive and keep growing happily, while you can focus on something else. It’s a way of delegating a task and the responsibility that comes with it, for a clearly defined period of time.

In short, outsourcing means you can splash around at the seaside while someone else takes care of your plants. Or go hiking with peace of mind. Or visit new places. And all the while, your plants are being looked after carefully.

On a large scale, outsourcing means letting an external team manage part of your infrastructure or operations. Specifically, an IT outsourcing company makes sure that, from a technical point of view, your business can run without interruption.

What an IT outsourcing company does, in plain language:

• helps people get their work done and use their IT equipment;
• constantly monitors the IT infrastructure and steps in when needed;
• fixes the problems that come up;
• optimizes the IT infrastructure so it fits the client’s business as closely as possible;
• proposes and implements solutions to increase productivity and profit.

I remember when, in elementary school, I had to build a little wooden house by the end of the semester. I didn’t know what materials to use, but what mattered was that it was ready by the deadline. I improvised and presented the prettiest matchstick house at the school show.

In a company, what matters most is that people can do their work efficiently, and only then that the equipment works. IT outsourcing means understanding why it’s more important for your accountant to keep working without interruption, and only then dealing with the computer that may have broken down.

An internet connection is crucial for absolutely everything we do. Being without internet is hard enough even at home. Imagine being in the mood for a show and not being able to get on your favorite streaming service. Terrible.

Can you imagine how a company can operate without internet? You can’t, because it can’t operate. IT outsourcing means working with a team that knows exactly when your internet goes down and takes action to fix the problem as quickly as possible.

We’ve all had a water pipe burst or the fuse box break down, and had to put up with rough conditions for a while until we sorted it out. Playing handyman is real torture if you’re not the handy type.

Can you imagine how a company can operate if, say, its file server fails? Or if email stops working? IT outsourcing means calling on a team that knows the infrastructure very well and has the resources to fix the problem quickly.

As your child grows, you need to change the furniture and redo the room of your little one, who is starting not to be so little anymore. At first they need space for toys, but later they’ll also need a desk to do their homework. What do you do, start painting and doing DIY all by yourself?

Companies have the same need. Maybe the company is growing in headcount, or maybe it just needs the technical means to increase productivity… IT outsourcing means working with a team that knows your needs and your business well enough to suggest improvements.

Let’s say you’re a freelancer and you’ve reached the point where you need to work smarter, not harder. You’d love someone to explain how you could do your work faster and better, right?

The same need exists in business. Does anyone imagine department heads and the people responsible for results testing solutions by guesswork? No. IT outsourcing means having a team that analyzes the way you work and proposes technical solutions to help you: from email and documents in the cloud to time-tracking and videoconferencing apps.

What does IT outsourcing include today?

The idea has stayed the same, but the list of worries has grown. Besides computers, network and printers, an IT outsourcing company today usually takes care of:

• user support (helpdesk): by phone, remotely and, when needed, on site;
• updates and monitoring: computers and servers get their security updates on time. For example, Windows 10 stopped receiving free updates on October 14, 2025, so the company’s computers have to be moved to Windows 11 or temporarily covered by Extended Security Updates (ESU);
• security: antivirus, two-step verification, email protection and training people about phishing (see IT security);
• backup: verified backups you can actually recover your data from (see Backup as a Service);
• cloud accounts (Microsoft 365 or Google Workspace): accounts and computers ready for new employees, access closed for those who leave;
• documentation and reports: you know what equipment and licenses you have and what was done each month;
• compliance: support with the security requirements of the NIS2 directive, if your company falls under it.

How much does IT outsourcing cost?

Usually it’s a fixed monthly plan, which depends on the number of computers and servers and on how often you need a technician on site. That way you know from the start what you’ll pay, instead of finding out after every breakdown. RezolvIT’s options are on the IT plans page, and the exact price for your company comes out of a free IT audit.

How do you start working with an IT outsourcing company?

1. Do an audit to see what you have and what risks exist.
2. Decide what the external company takes over: all of your IT or just part of it. If you already have an IT person, we can work alongside them and cover for them when they’re on vacation.
3. Get a takeover plan. If you’re switching from another provider, RezolvIT sends you a written plan within 24 hours, covering the handover of access and documentation and the password changes.
4. Sign a flexible contract: at RezolvIT there’s no minimum contract term, and the notice period is 30 days.

Whatever the size of your company, outsourcing your IT services can be the winning change.

We at RezolvIT are a managed IT services company in Bucharest, in business since 2005, with 200+ client companies, and we’re eager for new challenges. You can write to us using the contact form. We look forward to meeting you and understanding how we can help you best.