IT as a service (ITaaS): the first choice for digitalizing SMEs

IT as a service (ITaaS) means getting your company’s IT as a service, from a specialized company, on a monthly plan, instead of building and maintaining it yourself. For digitalizing SMEs, it’s often the first choice, because it immediately brings a complete team, tested processes and predictable costs. IT as a service (ITaaS) is, in fact, another way of presenting IT outsourcing.

For an SME, the immediate advantage is that it can work faster, smarter and in ways that actually help the business, leaving IT operations in the hands of a company that specializes in outsourced IT services.

What does digitalizing an SME mean in 2026?

Today, digitalizing an SME means a few concrete things:

• invoices sent through RO e-Factura (Romania’s national e-invoicing system), mandatory between companies since 2024;
• documents and email in the cloud, for example in Microsoft 365 or Google Workspace;
• electronic signatures for contracts and internal documents;
• secure access from anywhere, with two-step verification;
• automatic backups and protection against cyberattacks;
• for companies in the targeted sectors, NIS2 compliance (GEO 155/2024).

Each of these has to be configured, managed and kept up to date. That’s where IT as a service comes in.

Why is digitalizing SMEs through IT outsourcing worthwhile, and how does it work?

Think about the last time you went to your favorite restaurant:

• Did you choose from a variety of dishes on the menu?
• Did a delicious meal arrive in a reasonable time?
• Were the staff friendly, and did they know what to do at every moment?
• Was the chef experienced, cooking the same dishes in a professional kitchen, following a tested procedure and with ingredients bought from reliable sources?
• Did you save the time it takes to research the recipe, go shopping, cook and set the table, as well as clear up and wash the dishes afterward?

Did you ask yourself then what the ingredients cost compared with the value of the service?

Now think about your most recent experience with your company’s IT department or with the person who handles IT:

• Could you choose from a varied catalog of IT services to get the result you wanted?
• Did you pay only for the IT services you need?
• Was the whole process, from request to completion, fast?
• Did you have all the hardware and software components you needed?
• Did you have a tested procedure?
• Were there times when the company was left without IT support because of vacations or sick leave?

The model of digitalizing SMEs through IT outsourcing moves companies from the old model, expensive and slow, to one that’s far more cost-efficient and customer-centered.

When a company moves to this kind of service model, IT becomes standardized, consolidated and virtualized. With this change, IT services change radically, and the benefits of digitalization are immediate.

How does IT as a service work at RezolvIT?

The premise behind IT as a service (ITaaS) is simple: you choose the services you need, pay a fixed monthly plan sized to your company, and quickly get IT services through a specialized helpdesk.

RezolvIT has three plans:

• Business Hours: a set number of support hours per month, for companies with smaller needs;
• Business Unlimited: support with no limit on hours, priced by the number of computers and servers;
• Business Star: on request, for more complex needs.

The contract has no minimum term and 30 days’ notice, and clients get a monthly report. The exact price comes out of a free IT audit. All the details are on the IT plans page.

Most companies now operate in a hybrid IT model: they use a combination of legacy systems, cloud, and in-house and external IT. IT’s new role is to coordinate all these different choices.

RezolvIT offers a catalog of IT services, software products and hardware configurations designed for the needs of each type of business:

• Helpdesk for employees;
• IT maintenance for computers, servers and the network;
• IT security;
• Backup as a Service;
• IT infrastructure and cloud;
• IT consulting for digitalization projects.

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Because it works with many other companies, an outsourced IT team is flexible, experienced, fast and focused on clients’ needs.

Moving to an “as a service” model is no small task, however. It involves external partners and, therefore, a very different mindset.

As your organization moves to a model built around IT services, you’ll need a migration plan. If you already have a provider, we draw up a written takeover plan within 24 hours, covering the handover of access and documentation and the changing of passwords.

How do you start digitalizing your SME through IT as a service?

Do you need to transform your IT and digitalize your business, but don’t know where to start?

Since 2005, we’ve worked with more than 200 client companies and have identified seven major areas SMEs should address in their transformation plan:

1. Technical infrastructure and architecture: moving to an IT-as-a-service model means looking at your IT infrastructure architecture differently. Instead of organizing it around projects, you organize it around the services the business needs.
2. IT service management: with this change, managers need to rethink their security, network and risk management policies, because of the larger number of interactions with third parties.
3. Costs: the “as a service” model completely changes IT’s financial model. Instead of large, infrequent and hard-to-predict investments, the IT budget becomes a predictable monthly expense that grows or shrinks along with the company.
4. Culture and people: moving to IT as a service can affect the company’s team. Training employees, explaining the benefits and involving them in projects are the path to success.
5. Processes: managers need to see the IT process as a tool, not as an end in itself. How unforeseen incidents, such as outages, are resolved, and how success is measured, both matter for user satisfaction.
6. Management of related services: once ITaaS is in place, IT specialists act on the client’s behalf and can take over the relationship and negotiations with the technology suppliers the company needs.
7. Application management: having dealt with similar situations, an outsourced IT team can quickly take over the management of on-premises or cloud applications. Its experience and market partnerships are an added advantage for the client.

We give your employees the IT help they need to work efficiently and without hassle. The RezolvIT helpdesk lends you a hand when IT turns unfriendly.