IT administration by RezolvIT: pay only for the time you need

We know you want to pay for exactly what you need. That’s why we offer a partnership based on the time spent on work for your company: with the Business Hours plan, you choose a monthly block of hours, which we use for the support you need, by phone, remotely or on site.

You call us when you need us, when your computers aren’t working, and we’re there for you, ready to step in quickly with the full backing and know-how of our technical team: we answer the phone within 15 minutes, work remotely within one hour through the MspCoreX app, and get to your office in 2 – 4 hours, depending on your plan.

What’s the difference between RezolvIT and a freelancer?

The difference is that we always respond on time, whoever the client, with a team that does this day in, day out. In short, compared with a freelancer (a friend, an acquaintance, an informal arrangement):

• We always respond promptly, within the response times above. A freelancer will come only when they have time.
• We respond on time, whoever the client… for us, every client matters. With a signed plan, we step in without hesitation. Whereas a freelancer with a client who pays more, or a friend, will choose that one first.
• We have a trained technical team that does this every day. A freelancer may very well have another job and so can’t always be available.
• You know where the time went: every month you get a report of the work done. A freelancer rarely keeps a record of the work.

We’ve written about this choice in more detail in the article That friend who’s good with computers, or an IT support company?.

How does the Business Hours plan work?

• You choose how many hours a month you need, based on how often you need us.
• You use the hours by phone, remotely or on site, in Bucharest and the rest of Romania.
• The contract has no minimum term, and the notice period is 30 days.
• We answer in Romanian, English, German, French or Spanish.
• If you already have an IT person, we work alongside them and cover for them when they’re on vacation.

If you need us often, compare the options on the IT plans page. We start with a free IT audit, which also gives you the exact price.

If you’ve had computer problems and nobody was around when things were “on fire,” you can count on RezolvIT. Write to us using the contact form, and we’ll call you back within 2 business hours.