A cost-effective solution to IT problems

A cost-effective solution to a company’s IT problems is a fixed monthly service and maintenance plan: an IT partner fixes faults by phone, remotely or on site and, in the meantime, maintains the computers, servers and network so that problems happen as rarely as possible.

Do you have a faulty computer that needs hardware or software troubleshooting? Or an upgrade? Are you having problems with your IT system, your network or your equipment? Do you need a modern, high-performance network? Does your company work in Bucharest or elsewhere in Romania, and is it looking for an IT service partner?

You’ve come to the right place. RezolvIT can be a partner you can rely on: it quickly solves technical problems as they arise and takes a proactive approach to maintaining the entire infrastructure, so your equipment can be used for as long as possible.

How do we solve IT problems?

Technical incidents can be solved by phone, remotely, at the client’s office or in our service center. Depending on the nature of the problem, our specialists choose the most efficient route, the one that shortens the intervention time the most:

• By phone, we answer within 15 minutes.
• Remotely, we step in within one hour, through the MspCoreX remote support app.
• On site, we arrive within 2 – 4 hours, depending on the plan, in Bucharest and the rest of Romania.

We handle computer and laptop repairs through computer repair, networks, servers and equipment through IT infrastructure, and their preventive upkeep through IT maintenance. Your colleagues’ day-to-day problems reach us through the helpdesk.

How does the plan work?

Our IT services are offered on a fixed monthly plan, with maintenance included. You can choose from three plans:

• Business Hours: a monthly bundle of hours, used by phone, remotely or on site.
• Business Unlimited: incidents are solved with no limit on hours.
• Business Star: everything in Business Unlimited, plus a RezolvIT technician at your office on the days you choose.

The contract has no minimum term, and the notice period is 30 days. You receive a monthly report on everything that was done and, depending on the plan, a dedicated IT manager. The details are on the IT plans page.

To help you choose the right plan, we start with a free IT audit, which also gives you the exact price. Since 2005, we’ve worked with companies of all sizes, including those with fewer than 10 employees, in Bucharest and all over Romania.

For more information, see our computer repair offer or write to us.