The benefits of an integrated IT service provider

If you work with several IT services and communications providers and manage them yourself, try taking stock at the end of the year with the following analysis:

• How much time did you lose talking to them over the past year?
• How much did all the purchases and services they provided cost you?
• How much time was lost in discussions between two providers who were supposed to solve a shared problem?
• Do you have the same terms and payment deadlines with all of them?

IT outsourcing: tell me more →

What can you gain by choosing a provider that covers all your IT services?

• Problems solved faster. An integrated provider has worked with the same distributors and manufacturers for a long time, so it knows who to call and gets parts, licenses or service visits faster than a company that buys only occasionally.
• Nobody dodges responsibility anymore. As the only provider, whether it’s an internet, computer or printer problem, it’s the one that fixes it, so there’s no one else to blame.
• Solutions with the best value for money. An integrated provider doesn’t depend on a single brand or a single internet service provider; it compares several options and picks the right one for your company.
• Less time lost with suppliers, both when negotiating contract terms and when assigning tasks and responsibilities. It can all be done in a single conversation or a single email.
• A shared payment history and better payment terms. It’s simple: if you pay us for the equipment, the internet and the IT services, we can offer you a combined payment term for all of them and a matching line of credit.
• One contact for everything IT. Instead of a list of suppliers, you have a single point of contact who talks to the others on your behalf.

10 advantages of IT outsourcing

1. Control your costs. Outsourced IT services turn variable IT costs into fixed costs and let you budget effectively: you pay a fixed monthly fee, for a plan chosen by the number of computers and servers and by the support hours, not unexpected bills every time something breaks. The options are on the IT plans page.

2. Cut staff costs. Hiring and training IT staff can be very expensive, and temporary employees don’t always live up to expectations. Outsourcing lets you focus your people where you need them most.

3. Trained, experienced, qualified, certified. If you don’t work in IT, how do you make sure an employee is qualified? Certifications matter (in 2021, Microsoft retired the old MCSE and replaced it with role-based certifications, for example for administering Microsoft 365 or Azure), but experience matters most: the staff of outsourced IT companies have varied experience and a team they can rely on.

4. Qualified doesn’t mean experienced. Few problems are new to IT service companies, which run into the same situations again and again. An in-house IT employee works in isolation, however much research they do. We’d all prefer an experienced doctor; the same goes for IT.

5. Increase efficiency and competitiveness. Organizations that try to handle all IT services in-house need more time for research, development and implementation, and all of that drives up costs, which are eventually passed on to customers.

6. Implement new technology quickly. A good outsourced IT services company has the resources to start new projects right away. Handling the same project in-house could take weeks or months while you hire the right people, train them and give them the support they need. For most implementations, good IT companies bring years of experience from day one, saving time and money.

7. Stay focused on your business. Companies have limited resources, and every manager has limited time and attention. Outsourcing can help you stay focused on your core business, without being distracted by complex IT decisions.

8. Reduce risk. Every business investment carries some risk. Markets, competition, regulations, financial conditions and technologies change very quickly. Outsourced service providers take on and manage much of this risk for you, because they have industry-specific knowledge, especially about security and compliance, and know how to avoid the risks in their areas of expertise.

9. Compete on equal terms. Most small businesses can’t afford an in-house IT department like the ones large companies have. Outsourcing helps them act “big” by giving them access to technology and expertise similar to what large companies enjoy. A cost structure managed by an independent provider and economies of scale can give your company a competitive edge.

10. Compliance and security. Is your antivirus up to date? Do you have two-step verification on email? Is your backup tested? Do you have a DMZ in place? Do you audit your workstations and servers? If you process card payments, do you comply with the PCI DSS standard? By working with an IT support company familiar with compliance standards, from PCI DSS to GDPR and NIS2 (transposed in Romania by GEO 155/2024), you can be sure your company is reducing the risks of storing customer data, card numbers and confidential information.

In short: we solve your IT problems while you grow your business

RezolvIT is a managed IT services company in Bucharest. Since 2005, we’ve handled the helpdesk, IT maintenance and IT security for more than 200 companies, in Bucharest and across Romania, on a fixed monthly plan, with no minimum contract term and 30 days’ notice. Besides IT services, you can also buy equipment and internet through us, from several manufacturers and providers, all in one place. We’re ISO 9001:2015 and ISO/IEC 27001 certified. If you already have an IT person, we work alongside them and cover for them when they’re on vacation.

For more information, contact us or ask for a free IT audit, which also gives you the exact price.