A day in the life of an on-site technician at RezolvIT

This article is for people at the start of their careers who want to find out what a day in the life of an on-site IT technician looks like.

The on-site IT technician is the company’s interface with the end client. They’re the person who represents RezolvIT’s image and reputation at the client’s premises. I know, it sounds pompous… But fortunately, it’s not that complicated.

First of all, the company is always looking for responsible, open-minded people who are eager to do a really good job, to learn and to outdo themselves. Open positions are on the Careers page. Candidates with plenty of awesomeness (as the commercial goes) are welcome: technical support can be learned fairly quickly… and, after all, almost every Romanian already knows how to reinstall Windows. Right?

Without false modesty, RezolvIT is the kind of company that can integrate new people quickly, depending on how much each of them wants to work and learn. Besides a friendly, results-oriented team, the company also has a solid training platform that covers common incidents and the theory behind solving them.

I know, at a multinational it takes 6 months to learn to tie your shoelaces and another 6 to learn to do it fast. With us, everything happens on fast-forward.

What does a RezolvIT on-site technician’s daily schedule look like?

The day starts with a big mug of coffee, of course. In the morning, before the first visit, the technician checks the “appointments” email for the visits arranged the day before with the team leader and calls the client to confirm the visit. The time work starts also depends on the client’s schedule.

As they say at multinationals, a handover is prepared and sent to everyone. At RezolvIT, this email is called “appointments.” It lists the details of the next day’s visits, and its purpose is to pass on all the necessary information correctly and make teamwork easier.

If there’s no need to pick up materials from the office, the technician goes to the client straight from home. Otherwise, the necessary materials are either prepared the day before or picked up from the office before the visit, depending also on what’s in stock.

Usually, a few on-site visits are scheduled for a day. They’re arranged in advance, but they have to be reconfirmed with the client on the day itself.

A one-off visit usually lasts a few hours, depending on what needs to be done.

The visit ends once the technical solution has been fully implemented and the client has accepted the proposed solution and signed the ticket. That’s when the technician contacts the next client and lets them know they’re on their way.

Does it still sound as complicated as it did at the beginning? It really isn’t… it’s not quantum physics.

What has changed in an on-site technician’s work?

Many problems are now solved remotely, so the jobs that reach the client’s premises are mostly the ones that really require someone to be there in person. At RezolvIT, we step in remotely within one hour, through the MspCoreX support app, and on site within 2 – 4 hours, depending on the plan.

Field work still includes, for example:

• installing and replacing computers, printers and network equipment;
• setting up computers for new employees;
• replacing computers that can’t be upgraded from Windows 10, which reached end of support on October 14, 2025, to Windows 11;
• network and cabling problems that can’t be solved remotely.

On-site visits take place in Bucharest and throughout the rest of Romania. Sometimes the technician works alongside the client’s IT person or covers for them when they’re on vacation.

RezolvIT is an IT outsourcing company that provides both remote IT support and on-site visits to clients. We work with companies of all sizes, from offices with a few computers to the Romanian subsidiaries of multinationals. To find out how a support request unfolds, from the call to the resolution, read the article on what happens after you request IT support.